IFS Blog

Blogs on Technology, Innovation and Creativity

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| | 3 minutes | Business Technology
The Cloud
The cloud: all swings and roundabouts?
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| | 3 minutes | Business Technology
The cloud: all swings and roundabouts?

A couple of weeks ago I was moderating a lunch time discussion called “The cloud – myths and realities”. Invited key speakers were Graham Taylor who is the CEO of OpenForum Europe, and Mikael Bäck who is responsible for strategy and portfolio management for Ericsson’s fixed and mobile networks. Unlike cloud talk of late this discussion was refreshingly free from over-hyping, striking more of a “swings and roundabouts” tone.

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| | 1 minute | Mobility, Service
Mobile Workforce Performance
10 Ways to boost your mobile workforce performance
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| | 1 minute | Mobility, Service
10 Ways to boost your mobile workforce performance

Field service organizations face more challenges in 2011 than ever before in balancing customer demand for faster resolution times and…

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| | 1 minute | Business Technology, Service, Strategy
Field service management software
How to implement field service management software (faster)
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| | 1 minute | Business Technology, Service, Strategy
How to implement field service management software (faster)

This blog post is brought to you by IFS’s Vice President Research and Development, Tom Bowe. I recently finished a…

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| | 2 minutes | Business Technology, Service, Strategy
service parts management
3 ways to save money by reducing field service inventory
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| | 2 minutes | Business Technology, Service, Strategy
3 ways to save money by reducing field service inventory

This field service management blog post is brought to you by IFS’s Vice President of Research and Development, Tom Bowe….

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| | 3 minutes | Business Technology, Service
Quality assurance in software (it CAN be done!)
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| | 3 minutes | Business Technology, Service
Quality assurance in software (it CAN be done!)

I spent an hour today with the IFS person in charge of Quality Assurance for our products. It was a…

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| | 3 minutes | Mobility, Service
Asset Management
Mobile technician linked to information
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| | 3 minutes | Mobility, Service
Mobile technician linked to information

Ten years from now, will the equipment be contacting the engineers’ devices directly? In 1991 a national service manager with…

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| | 1 minute | Service
Easier Service through Color Coding
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| | 1 minute | Service
Easier Service through Color Coding

I’ve been around the service industry a long time, over 25 years. I have been able to see hundreds of…

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| | 2 minutes | Service
Attacking service problems – the fun way
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| | 2 minutes | Service
Attacking service problems – the fun way

Some of the problems in service are profound, some are trivial. Some can be attacked in a fun way. Several…

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| | 2 minutes | Business Technology, Service
Unique Links in Your Service Chain
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| | 2 minutes | Business Technology, Service
Unique Links in Your Service Chain

Having been in the business of providing software for service organizations for 25 years, I would say that all service…

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