IFS Blog

Blogs on Technology, Innovation and Creativity

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| | 2 minutes | Business Technology
The Difference Between Usability and User Experience
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| | 2 minutes | Business Technology
The Difference Between Usability and User Experience

In software a good user experience requires excellent usability. On top of that it also needs an appealing visual design, high quality, good performance. But most importantly it needs “it”. The “it” that creates the “must have” and “love to use” desires.

And therein lays the problem. What really is “it”? How could we describe what we are looking for?

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| | 2 minutes | Creativity & Innovation
Employees are Good – Customers are Great!
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| | 2 minutes | Creativity & Innovation
Employees are Good – Customers are Great!

Great innovations doesn’t necessarily translate into large investments. More importantly is a clever design that exactly solves a certain problem. That’s why the creativity process needs knowledge and inspiration from your customers and stakeholders. The problem however is to get the information from the customer of exactly how they work and what their challenges are. You normally don’t get such information in a conference room with a Danish pastry and a cup of coffee. You have to look elsewhere.

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| | 4 minutes | IFS Labs
Windows 8 Metro Start Screen
Microsoft Windows 8 – New and Old Mixed Together
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| | 4 minutes | IFS Labs
Microsoft Windows 8 – New and Old Mixed Together

In Los Angeles, using one of the bigger venues available for these kind of events, some 5,000 developers were gathered on Tuesday Sep 13, 2011, for a full day of keynotes from VP’s and Senior VP’s from the Microsoft development departments, showing the latest version of the Windows operating system; Windows 8.

It is clear from the start that Microsoft has a lot riding on this.

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| | 2 minutes | Creativity & Innovation
Will your business survive without innovation?
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| | 2 minutes | Creativity & Innovation
Will your business survive without innovation?

Creative performances results in more innovation – and innovation increases a company’s competitiveness long term. Ask yourself – will I or my company be more creative in the future than we are today, and if so, how will it happen? Researchers have identified four dimensions as the distinguishing signs of creativity, to understand the intrinsic qualities of creative performances.

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| | 3 minutes | Business Technology
The Cloud
The cloud: all swings and roundabouts?
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| | 3 minutes | Business Technology
The cloud: all swings and roundabouts?

A couple of weeks ago I was moderating a lunch time discussion called “The cloud – myths and realities”. Invited key speakers were Graham Taylor who is the CEO of OpenForum Europe, and Mikael Bäck who is responsible for strategy and portfolio management for Ericsson’s fixed and mobile networks. Unlike cloud talk of late this discussion was refreshingly free from over-hyping, striking more of a “swings and roundabouts” tone.

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| | 1 minute | Mobility, Service
Mobile Workforce Performance
10 Ways to boost your mobile workforce performance
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| | 1 minute | Mobility, Service
10 Ways to boost your mobile workforce performance

Field service organizations face more challenges in 2011 than ever before in balancing customer demand for faster resolution times and…

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| | 1 minute | Business Technology, Service, Strategy
Field service management software
How to implement field service management software (faster)
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| | 1 minute | Business Technology, Service, Strategy
How to implement field service management software (faster)

This blog post is brought to you by IFS’s Vice President Research and Development, Tom Bowe. I recently finished a…

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| | 1 minute | IFS Radio Network Podcast, Research, Service
field service technicians
PodcastResearch into the state of service management
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| | 1 minute | IFS Radio Network Podcast, Research, Service
PodcastResearch into the state of service management

Recent studies by the Aberdeen Group show that service is more important than ever. 69% of service leaders have increased…

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| | 2 minutes | Business Technology, Service, Strategy
service parts management
3 ways to save money by reducing field service inventory
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| | 2 minutes | Business Technology, Service, Strategy
3 ways to save money by reducing field service inventory

This field service management blog post is brought to you by IFS’s Vice President of Research and Development, Tom Bowe….

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| | 3 minutes | Business Technology, Service
Quality assurance in software (it CAN be done!)
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| | 3 minutes | Business Technology, Service
Quality assurance in software (it CAN be done!)

I spent an hour today with the IFS person in charge of Quality Assurance for our products. It was a…

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| | 3 minutes | Mobility, Service
Asset Management
Mobile technician linked to information
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| | 3 minutes | Mobility, Service
Mobile technician linked to information

Ten years from now, will the equipment be contacting the engineers’ devices directly? In 1991 a national service manager with…

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| | 1 minute | Service
Easier Service through Color Coding
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| | 1 minute | Service
Easier Service through Color Coding

I’ve been around the service industry a long time, over 25 years. I have been able to see hundreds of…

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