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Ed Perez

Solution Consulting Manager, IFS assyst

Ed Perez is a Solution Consulting Manager at IFS’ ESM (IFS assyst) unit. He has over 20 years of IT industry experience in planning and designing technology solutions. Ed focuses on utilizing the best approach and the most appropriate technology and resources to solve business problems and provide customers with a superior advantage in IT. Ed's skills within ITSM have provided valuable for major software companies such as IBM, HP, BMC Software, and others.

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Articles By Ed Perez

What is an IT ticketing system (and how to find the best one)?

What is an IT ticketing system (and how to find the best one)?

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What next? How to Apply Mission-Based Prioritisation to IT

Confused About the ITIL 4 Service Value Chain?

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Within 10 years, 70% of value created by organizations will be digitally enabled

Within 10 years, 70% of value created by organizations will be digitally enabled

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Continuous Improvement and the Importance of a Growth Mindset

Continuous Improvement and the Importance of a Growth Mindset

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Improving IT Maturity: Why IT Maturity Matters

Improving IT Maturity: Why IT Maturity Matters

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Service Desk Challenges: Reduce Call Volumes

Service Desk Challenges: Reduce Call Volumes

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Strategic vs Tactical Enterprise Service Management Explained

Strategic vs Tactical Enterprise Service Management Explained

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