| | Estimated reading time: 5 minutes | assyst Blog
What’s Wrong with the First Call Resolution Metric?
What's Wrong with the First Call Resolution Metric?

For many service desks, First Call Resolution (FCR) is the “holy grail” of metrics, but should it be? Like any…

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| | Estimated reading time: 3 minutes | assyst Blog
Service Desk Challenges: Reduce Call Volumes
Service Desk Challenges: Reduce Call Volumes

This is article 2 in a series of 8. Go to number 1 in the series here. The Challenge  A…

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| | Estimated reading time: 1 minute | Business Agility, Business Technology, Digital Transformation, Oil & Gas, Strategy
Enterprise operational intelligence can play a key role in oil and gas operations
Enterprise operational intelligence for oil and gas

Learn about IFS EOI and see some examples of how it supports oil and gas organizations. What is IFS EOI?…

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| | Estimated reading time: 2 minutes | Aerospace & Defense, Business Technology, Digital Transformation, Strategy
Using EOI to solve specific business challenges in aerospace and defense
Enterprise operational intelligence for aerospace and defense

IFS EOI has been deployed numerous times by A&D organizations to solve challenges of a differing nature. What is IFS…

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| | Estimated reading time: 2 minutes | Business Agility, Business Technology, Digital Transformation, Service, Strategy
The key to easily managing large outsourcing contracts
Enterprise operational intelligence for service providers

Service providers can use IFS EOI to manage large outsourcing contracts for tasks such as highway roadside assistance, managing drivers…

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| | Estimated reading time: 1 minute | Business Agility, Business Technology, Digital Transformation, Manufacturing, Process Manufacturing, Supply Chain
Can the model-driven architecture of IFS EOI support any type of manufacturing business?
Enterprise operational intelligence for manufacturing

Whether in support of mass production, discrete manufacturing, industrial manufacturing, process manufacturing or high-tech manufacturing, the model-driven architecture of IFS…

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| | Estimated reading time: 7 minutes | Business Agility, Business Technology, Creativity & Innovation, Finance, Research, Strategy
2017: Sustainable strategies or volatile velocity — which will it be?
2017: Sustainable strategies or volatile velocity — which will it be?

Remember ‘business as usual’? For many, it seems lifetimes ago. 2016 was one of the most volatile socio-political years in…

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| | Estimated reading time: 1 minute | Business Technology, Digital Transformation, Engineering, Construction & Infrastructure, Strategy
Enterprise operational intelligence for construction & contracting
Enterprise operational intelligence for construction & contracting

How do you take your business’s operational intelligence to the next level? This video will show you how. What is…

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| | Estimated reading time: 2 minutes | Business Technology, Digital Transformation, Oil & Gas, Strategy
Turn yourself into a believer of advanced analytics for oil and gas
Turn yourself into a believer of advanced analytics for oil and gas

Advancements to analytics are making it possible for oil and gas companies to operate like never before. Picture yourself knowing…

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| | Estimated reading time: 5 minutes | Business Technology, Digital Transformation, Research, Service, Strategy
3 tips for field service organizations looking to capitalize on analytics in the age of digital transformation
Advanced Analytics for the Service Industry

When used in the right way, data collection and analytics can optimize operations and enhance service delivery to deliver a…

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| | Estimated reading time: 3 minutes | Events, Supply Chain
Efficient warehouse data collection – straight into IFS

  Jakob Björklund IFS Where are we going with our warehouse data collection solution? We see a great benefit in…

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