For many service desks, First Call Resolution (FCR) is the “holy grail” of metrics, but should it be? Like any…Read More
What’s Wrong with the First Call Resolution Metric?
Service Desk Challenges: Reduce Call Volumes
This is article 2 in a series of 8. Go to number 1 in the series here. The Challenge A…Read More
Enterprise operational intelligence can play a key role in oil and gas operations
Learn about IFS EOI and see some examples of how it supports oil and gas organizations. What is IFS EOI?…Read More
Using EOI to solve specific business challenges in aerospace and defense
IFS EOI has been deployed numerous times by A&D organizations to solve challenges of a differing nature. What is IFS…Read More
The key to easily managing large outsourcing contracts
Service providers can use IFS EOI to manage large outsourcing contracts for tasks such as highway roadside assistance, managing drivers…Read More
Can the model-driven architecture of IFS EOI support any type of manufacturing business?
Whether in support of mass production, discrete manufacturing, industrial manufacturing, process manufacturing or high-tech manufacturing, the model-driven architecture of IFS…Read More
2017: Sustainable strategies or volatile velocity — which will it be?
Remember ‘business as usual’? For many, it seems lifetimes ago. 2016 was one of the most volatile socio-political years in…Read More
Enterprise operational intelligence for construction & contracting
How do you take your business’s operational intelligence to the next level? This video will show you how. What is…Read More
Watch On Demand: 5 Key trends in analytics
A Business Review webinar with IDC, Microsoft and IFS was held on November 29, 2016. Learn about trends and how…Read More
Turn yourself into a believer of advanced analytics for oil and gas
Advancements to analytics are making it possible for oil and gas companies to operate like never before. Picture yourself knowing…Read More
3 tips for field service organizations looking to capitalize on analytics in the age of digital transformation
When used in the right way, data collection and analytics can optimize operations and enhance service delivery to deliver a…Read More
Efficient warehouse data collection – straight into IFS
Jakob Björklund IFS Where are we going with our warehouse data collection solution? We see a great benefit in…Read More