For many service desks, First Call Resolution (FCR) is the “holy grail” of metrics, but should it be? Like any…
Read MoreWhat’s Wrong with the First Call Resolution Metric?
Service Desk Challenges: Reduce Call Volumes
This is article 2 in a series of 8. Go to number 1 in the series here. The Challenge A…
Read More2017: Sustainable strategies or volatile velocity — which will it be?
Remember ‘business as usual’? For many, it seems lifetimes ago. 2016 was one of the most volatile socio-political years in…
Read MoreTurn yourself into a believer of advanced analytics for oil and gas
Advancements to analytics are making it possible for oil and gas companies to operate like never before. Picture yourself knowing…
Read More3 tips for field service organizations looking to capitalize on analytics in the age of digital transformation
When used in the right way, data collection and analytics can optimize operations and enhance service delivery to deliver a…
Read MoreEfficient warehouse data collection – straight into IFS
Jakob Björklund IFS Where are we going with our warehouse data collection solution? We see a great benefit in…
Read MoreIndustry 4.0 and embracing disruption
While Industry 4.0 does revolve around intelligence gathered from a number of places, it spans more than just IoT. Over…
Read MorePrepare to surf a business skills revolution
Prepare to surf a business skills wave to benefit from IoT. Digitization, big data and the Internet of Things (IoT)…
Read MoreQ&A with Damiano Molfetta, the Sauber F1 Team’s Head of Systems Engineering
Formula 1: The importance of getting the right data at the right time. Followers of this blog will have seen…
Read MoreEuropean Service Organizations Focusing On Better Field Service KPIs
Metrics. We are all familiar with theories that people buy into, because they are compelling, believable, and supported with hard…
Read MoreA Roadmap for Technology and IFS Applications
What’s the future or business, technology and IFS Applications specifically? Here’s a look into what’s next, and how IFS is investing to match that.
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