Maintaining strong relationships with our customers is at the heart of everything we do at IFS, and the IFS Champions…
Read MoreRead the latest IFS blog posts from the Service industries experts at IFS here. These authors understand the issues and challenges you face – read their thoughts from around the world on new technologies and market developments in service management. Learn more about IFS’s expertise in the Service industries.
From Civil Engineering to IT: Q&A with IFS Champion Michael Pfarrer
The CX Tidal Wave
How listening is essential to navigate the storm The pandemic compelled consumers to shift their expectations more rapidly and completely…
Read MoreIncrease the Productivity of your Service Team Despite the Global Skills Shortage
Faced with what feels like a never-ending global skills shortage, service organizations are turning to technology to counter an ever-shrinking…
Read MoreWhat does IFS Cloud 21R2 deliver for you and your market?
IFS Cloud lets you harness a level of industry experience and expertise you simply won’t find in other products. Here…
Read MoreIFS Customer Success team blog: Mads Rydder
IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Mads Rydder,…
Read MoreWhat Will 2022 Bring for Those in Service Industries? 5 Areas of Focus for the New Year
Predictions are based on experience and knowledge; both of which are abundant among the team at IFS. However, as we’ve…
Read MoreOptimized service through transformative orchestration
Increasingly, manufacturers are looking to deliver superior service offers to differentiate their brands, increase margins and secure customer loyalty. As…
Read MoreIFS Named a Leader for Sixth Consecutive Time in 2021 Gartner® Magic Quadrant™ for Field Service Management
Gartner has named IFS a Leader in the Magic Quadrant for Field Service Management with IFS positioned furthest in completeness…
Read More51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…
Read More18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain
Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…
Read MoreIFS PSO: Unmatched Oversight and Automation, Recognized by the UK National Innovation Awards
We are honored that IFS has received recognition as a runner-up in the categories for ‘Remote Workforce Management’ and ‘Remote…
Read More90 percent of Companies in the Process of re-engineering their Business
A huge 90 percent of companies have already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are…
Read More
