Predictions are based on experience and knowledge; both of which are abundant among the team at IFS. However, as we’ve…
Read MoreWhat Will 2022 Bring for Those in Service Industries? 5 Areas of Focus for the New Year
IFS Named a Leader for Sixth Consecutive Time in 2021 Gartner® Magic Quadrant™ for Field Service Management
Gartner has named IFS a Leader in the Magic Quadrant for Field Service Management with IFS positioned furthest in completeness…
Read More51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…
Read MoreIFS PSO: Unmatched Oversight and Automation, Recognized by the UK National Innovation Awards
We are honored that IFS has received recognition as a runner-up in the categories for ‘Remote Workforce Management’ and ‘Remote…
Read MoreCreating End-to-End Service: IFS and Axios Systems Off to a Flying Start
“Most organizations seek the ability to connect IT and the back office to the front office and customer acting teams….
Read MoreThree Predictions for How Service Emerges Stronger Than Ever in 2021
In a year fraught with such fear, turbulence, and complexity as 2020, it has sometimes taken effort to see the…
Read MoreMaking Service your Competitive Edge
When people ask “What is Service Management?” the answers usually focus on the obvious: tracking, cataloging, and optimizing service operations…
Read MoreAssurer le R.O.I de l’ajout de l’Intelligence Artificielle
Ajouter l’intelligence artificielle au centre de contact est une décision importante qui implique un investissement important en temps, en argent…
Read MorePourquoi l’engagement des agents de support client dépend de l’efficacité des outils
Une excellente expérience utilisateur auprès de vos clients passe impérativement par la création d’une expérience toute aussi exceptionnelle auprès de…
Read MoreLa nécessité du Self-service
Alors que les entreprises de services se concentrent sur l’avancement de leurs initiatives en matière d’expérience client, le self-service est…
Read MoreComment trouver l’équilibre entre les humains et les robots dans votre expérience de service de vente au détail
L’une des plus grandes difficultés rencontrées par les entreprises est le passage d’une interaction basée sur l’IA à l’assistance d’un…
Read MoreÉlever le Field Service vers de nouveaux sommets avec IFS FSM 6
Si vous croyez les observateurs et les analystes de l’industrie, le marché de la gestion des services sur site pourrait…
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