Rising customer expectations, shifting business models and disruptive competitors have made service a key component and differentiator for future success…
Read MoreExpert Insight: The key drivers of innovation and transformation in telecoms
IFS NAMED A LEADER FOR SEVENTH CONSECUTIVE TIME IN 2022 GARTNER®️ MAGIC QUADRANT™️ FOR FIELD SERVICE MANAGEMENT
Gartner has named IFS a Leader in the 2022 Magic Quadrant for Field Service Management, with IFS positioned furthest in…
Read MoreHow the Latest IFS Cloud Release Adds Value to Your Organization
In case you missed the news, the latest version of IFS Cloud debuted in October. This release will accelerate your…
Read MoreInteractive Tools Are Significantly Improving Field Service Outcomes
A recent report sponsored by IFS found that field service leaders are seeing notable KPI improvements thanks to their interactive…
Read MoreThe Resilient Utility: Managing operational risks and workforce limitations
This blog series by IFS explores the 2022 Gartner Market Guide for Mobile Workforce Management Software for Utilities (published by…
Read MoreThe Evolving Utility: Keeping pace with market and technology trends
In late May 2022, Gartner released its Market Guide for Mobile Workforce Management Software for Utilities. After spending so many…
Read MoreService Management in IFS Cloud: Service Program Management
Service Program Management provides our customers with an interactive hub to manage all service requests. Providing a seamless user experience…
Read MoreService Management in IFS Cloud: Service Object 360
Service Object 360 is a page designed for call takers, dispatchers, and others to get a comprehensive view of the…
Read MoreService Management in IFS Cloud: Remote Assistance
Remote Assistance provides technicians with instant access to experts who can help them resolve problems they encounter while working in…
Read MoreService City – creating a service-driven community at IFS Unleashed
Times of change, challenge, and growth IFS has come a long way over the last three years. Not only have…
Read MoreService Management in IFS Cloud: Service Catalog
Service Catalog is an integral part of your field service infrastructure. It allows you to standardize and simplify your service…
Read MoreService Management in IFS Cloud – Enhanced Mobile Functionality
The most efficient and productive remote workforces are connected, relying on integrated field service management technology and real-time data to…
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