| | Estimated reading time: 7 minutes | Business Technology, Business Transformation, Product and Innovation, Service, Service Management
How IFS Delivers All Critical FSM Functions to Accelerate Service Transformation, Part 1

A Blog Series Examining the Gartner® report “The Six Most Critical Functions of Field Service Management Applications” The First and…

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| | Estimated reading time: 6 minutes | Digital Transformation, Service, Service Management
Expert Insight: The key drivers of innovation and transformation in telecoms

Rising customer expectations, shifting business models and disruptive competitors have made service a key component and differentiator for future success…

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| | Estimated reading time: 2 minutes | Business Technology, Field Service Management, IFS News, Service Management
IFS NAMED A LEADER FOR SEVENTH CONSECUTIVE TIME IN 2022 GARTNER®️ MAGIC QUADRANT™️ FOR FIELD SERVICE MANAGEMENT

Gartner has named IFS a Leader in the 2022 Magic Quadrant for Field Service Management, with IFS positioned furthest in…

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| | Estimated reading time: 2 minutes | EAM Enterprise Asset Management, IFS Cloud, Service Management
How the Latest IFS Cloud Release Adds Value to Your Organization

In case you missed the news, the latest version of IFS Cloud debuted in October. This release will accelerate your…

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| | Estimated reading time: 4 minutes | Moment of Service, Service Management
Interactive Tools Are Significantly Improving Field Service Outcomes

A recent report sponsored by IFS found that field service leaders are seeing notable KPI improvements thanks to their interactive…

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| | Estimated reading time: 5 minutes | Energy, Utilities & Resources, Product and Innovation, Service Management
The Resilient Utility: Managing operational risks and workforce limitations

This blog series by IFS explores the 2022 Gartner Market Guide for Mobile Workforce Management Software for Utilities (published by…

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| | Estimated reading time: 4 minutes | Energy, Utilities & Resources, Product and Innovation, Service Management
The Evolving Utility: Keeping pace with market and technology trends

In late May 2022, Gartner released its Market Guide for Mobile Workforce Management Software for Utilities. After spending so many…

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| | Estimated reading time: 2 minutes | Customer, IFS Cloud, Service Management
Service Management in IFS Cloud: Service Program Management

Service Program Management provides our customers with an interactive hub to manage all service requests. Providing a seamless user experience…

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| | Estimated reading time: 2 minutes | Customer, IFS Cloud, Service Management
Service Management in IFS Cloud: Service Object 360

Service Object 360 is a page designed for call takers, dispatchers, and others to get a comprehensive view of the…

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| | Estimated reading time: 2 minutes | Customer, IFS Cloud, Service Management
Service Management in IFS Cloud: Remote Assistance

Remote Assistance provides technicians with instant access to experts who can help them resolve problems they encounter while working in…

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| | Estimated reading time: 4 minutes | Events, IFS Cloud, IFS Unleashed, Service Management
Service City – creating a service-driven community at IFS Unleashed

Times of change, challenge, and growth IFS has come a long way over the last three years. Not only have…

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| | Estimated reading time: 2 minutes | Cloud, Customer, Service, Service Management
Service Management in IFS Cloud: Service Catalog
Service Management in IFS Cloud

Service Catalog is an integral part of your field service infrastructure. It allows you to standardize and simplify your service…

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