A year on from our last Service Industry projections, Artificial Intelligence (AI), and now increasingly agentic AI, continue to drive…
Read MoreRead the latest IFS blog posts from the Service industries experts at IFS here. These authors understand the issues and challenges you face – read their thoughts from around the world on new technologies and market developments in service management. Learn more about IFS’s expertise in the Service industries.
Service at the Speed of Conversation: IFS Service Industry Predictions 2025
From Vision to Implementation: Winning with AI in Field Service
AI might be the most talked-about term in field service currently. Yet, organizations are still finding it challenging to apply…
Read MoreThe Power of AI in Workforce Management: PHS Story
Managing a large mobile workforce can be a daunting task. The job can be time-consuming, complex, and prone to error,…
Read MoreService design: Why the little things matter
This is a short story about a belt, that thing we wear around our waists. It’s also about the power…
Read MoreIFS Predictions 2024: AI will revolutionize Service, driving altogether new, smarter use cases: Five Significant AI-fueled Service Trends
As generative Artificial Intelligence (AI) and machine learning pervade more and more operations and processes across the service sector, Mark…
Read MoreA personal reflection on recognition: What it means to be recognized as a Service Visionary 100
The Service Visionaries 100 awards stand as a symbol of excellence in the service industry. Announced in October, the service…
Read MoreWhy Service Life-Cycle Management Is Vital for Asset-Centric Services
Organizations today face increasing challenges due to complex workflow systems, asynchronous data, and disconnected workforces. On top of this, businesses…
Read MoreWhat is a ‘Service Visionary’ (And Why Should the C-Suite Take Note)?
This year, IFS and Hot Topics partnered to launch an exciting new initiative called the Service Visionaries Top 100. If…
Read MoreIFS Leads the Charge: Pioneering Sustainability through Electric Vehicle Fleet Optimization
In a world that is committed to embracing sustainability, organizations are realizing the importance of integrating eco-conscious practices into their…
Read MoreCustomer Interview: How Konica Minolta plan to transform Field Service Management with IFS
Konica Minolta currently have around two million customers in 150 countries. The company is a leading provider of digital workplace…
Read MoreService: Your Profit Powerhouse Five Opportunities for Manufacturers in 2023
As we wrestle with global economic uncertainty, offering aftermarket services can provide a valuable continuous revenue stream, especially for manufacturers…
Read MoreHow IFS Delivers All Critical FSM Functions to Accelerate Service Transformation, Part 1
A Blog Series Examining the Gartner® report “The Six Most Critical Functions of Field Service Management Applications” The First and…
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