ITIL (Information Technology Infrastructure Library) is one of the most popular frameworks for ITSM and is a set of guidance…
Read MorePlan for a successful ITIL implementation
Re-Live SITS 2022 (The Service Desk and IT Support Show)
At long last, SITS (The Service Desk and IT Support Show) opened their doors for a great 2-day show.
Read More6 tips to improve your ITOM strategy
According to Gartner’s latest survey, 74% of technology investments are funded by business units outside of IT. 5m read
Read MoreTaming the challenges of facility management
Facilities managers used to be the unsung heroes of an organization. But those days of anonymity are over. Facilities teams…
Read More3 Ways Technology Can Help HR Rebuild the Employee Experience
The employee experience has never mattered more – and the pressure on HR teams to improve it has never been…
Read MoreWant to Attain Happiness? Then Pursue Connectedness and Service – an ESM Perspective
There’s no shortage of research showing if you want to have happy customers you need to have happy employees. It’s…
Read MoreBuilding Trust With Every Moment of Service
Is your tech delivering moments of service that your customers love? Or is it silently destroying your brand reputation just…
Read More6 automation trends you need to know for 2022
2022 will be the year of hyperautomation—organizations using automation tech everywhere they can to shift routine workloads off people and…
Read MoreHow IFS assyst customers are leveraging ESM to gain an unfair advantage
Our customers always tell us that speed and agility are the keys to success. They need to operate and adapt…
Read MoreWithin 10 years, 70% of value created by organizations will be digitally enabled
When Edwin Land, co-founder of Polaroid said, “Someone is going to make your product obsolete. Make sure it’s you,” he…
Read MoreHow ESM helps with Post Merger Integration (PMI)
Despite the Covid-19 pandemic, mergers and acquisitions are up. In the year leading up to June 30th, 2021, there were…
Read More3 questions CIOs should be asking their I&O teams…but probably aren’t
In complex IT environments, asking the right questions is the key to discovering and solving challenges and risks—and questions can…
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