Release management is a structured process for planning, coordinating, and controlling the movement of software releases into production environments. It…
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Is your ITSM tool ITIL-ready?
ITIL has emerged as a globally recognized and widely adopted framework, empowering businesses to streamline their IT Service Management (ITSM)…
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What is risk management? Risk management is a systematic process of identifying, assessing, prioritizing, and mitigating potential risks within an…
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What is ITIL service catalog management? ITIL service catalog management refers to the process of creating, maintaining, and continually updating…
Read MoreWhat is Knowledge Management? Knowledge Management Explained
What is Knowledge Management? Knowledge management is the process of gathering, organizing, analyzing, and distributing knowledge across an organization to…
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What is IT operations management (ITOM)? IT operations management (ITOM) is a set of processes responsible for building, managing, and…
Read MoreWhat is IT Incident Management? (Best Practice and Processes)
IT incident management is an ITSM process that is used to resolve IT service disruptions and get interrupted services up…
Read MoreWhat is IT Asset Management? (ITAM)
IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. IT Asset Management…
Read More8 Big IT Service Desk Challenges…and How to Use ITSM to Solve Them
Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them….
Read MorePlan for a successful ITIL implementation
ITIL (Information Technology Infrastructure Library) is one of the most popular frameworks for ITSM and is a set of guidance…
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