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Generative AI heralds the arrival of powerful new algorithms capable of generating text, images, computer code and even modelling new…
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IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Jose García, IFS Customer Success Manager, talks…
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The IFS Champions program shines the spotlight on exceptional individuals that work for IFS customers, making use of their IFS…
Read More2019 – a year for MROs to seize opportunity
As demand for air travel continues to rise, the global fleet maintenance, repair and overhaul (MRO) market is seeing some…
Read MoreEnsuring the ROI of Adding Artificial Intelligence
Adding artificial intelligence to the contact center is an important decision that involves a significant investment of time money, and…
Read MoreMost Customers Hate AI & Chatbots For This Reason…
There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions….
Read MoreHow to Balance People and Bots in Your Retail Service Experience
One of the greatest stumbling blocks for organizations is the transition from an AI-based interaction to live agent assistance. When…
Read MoreWhy Agent Engagement Hinges on Tool Effectiveness
If organizations want to deliver a great customer experience, it’s important to create a great agent experience. Research consistently indicates…
Read MoreThe Foundational Pillars of Omni-Channel Success
Many organizations want to provide an omni-channel experience, but few are doing it consistently well. If you’re a contact center…
Read MoreWhere Does AI Belong in the Retail Customer Experience?
One of the best first steps for successfully implementing artificial intelligence into your customer experience strategy is an evaluation of…
Read MoreWill AI Eliminate Humans in the Retail Contact Center?
When it comes to artificial intelligence, one of the most common questions in the mind of retail customer experience leaders…
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