Faced with what feels like a never-ending global skills shortage, service organizations are turning to technology to counter an ever-shrinking…
Read MoreIncrease the Productivity of your Service Team Despite the Global Skills Shortage
How technology helps utilities serve the planet AND their customers
We are all global citizens who love our planet and rely upon electricity and fuel to power our lives. We…
Read MoreVirtual Agent vs AI Bot: What’s the Difference?
Research from EMA shows 7% of IT people don’t make a distinction between Virtual Agents and AI bots—but there are…
Read MoreArtificial intelligence will spot our organic dumbness
With artificial intelligence (AI) so sophisticated it can pass the Turing Test, loaded with 175 billion language parameters, middle managers…
Read MoreBusinesses Want Intelligent Technology
Artificial Intelligence (AI) topped the list of technologies organizations are investing in according to a 2020 global study. The majority…
Read MoreCoffee Break with AI – Games and AI Part 2
Coffee Break with AI is brought to you by Elisio Quintino and Martijn Loos. Welcome back to our blog series…
Read MoreCoffee Break with AI – Games and AI Part 1
Coffee Break with AI is brought to you by Elisio Quintino and Martijn Loos. In this edition of Coffee Break…
Read More6 Ways Automation and AI are Transforming Service Desks
Coffee Break with AI – Understanding Proteins and Saving Lives
Coffee Break with AI is brought to you by Martijn Loos and Elisio Quintino. We believe that the value of…
Read MoreWill AI-driven productivity result in a shorter work week?
As businesses adopt artificial intelligence (AI) to streamline or even automate many decision-making processes currently handled by humans, what will…
Read MoreEthics and regulation: the importance of an intelligent approach to AI
Elon Musk was talking sense back in 2018 when he said that AI is more dangerous than nuclear weapons. Speaking…
Read MoreWhy APIs are as Sexy as IoT and AI
Companies in our industry right now are working very hard to prove that they have successfully integrated technologies like the…
Read More
