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Part of our Omnichannel ITSM series. Good service desk strategy doesn’t happen by accident. You need to think about how you are…

We all know the importance of ITSM in enhancing service delivery and experience for both your internal and external customers….

What is an IT ticketing system? An IT ticketing system enables IT helpdesk or support teams to easily receive and…

What is IT Governance? IT governance (ITG) is the process of managing and controlling key IT capability decisions to improve…

What is IT operations automation? IT operations automation refers to the system that enables the execution of key processes without…

The customers have spoken. IFS is thrilled to announce that we have once again been recognized as a Gartner Peer…

Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them….

Future of Field Service provides leaders across industries, and spanning geographies, both information and inspiration on how to differentiate their…

IFS Unleashed is bringing together A&D industry leaders to explore ways technology is helping propel organizations into a digital future….

Enterprise Service Management is about applying a service-oriented business model to the way your organization works internally. It is an operational…

Service Program Management provides our customers with an interactive hub to manage all service requests. Providing a seamless user experience…