Last week while attending the IFS UK&I User Group Annual Conference outside of London, I had an opportunity to sit…
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Sarah Nicastro has extensive experience covering the trends, technologies and business drivers that significantly impact service-based businesses. Prior to joining IFS to create Future of Field Service, Sarah spent more than a decade as the Editor-in-Chief of Field Technologies Online. Sarah is passionate about helping service leaders share their trials and triumphs through interviews on the Future of Field Service podcast as well as bringing the IFS customer community together to collaborate, share best practices, and contribute valuable VoC (voice of the customer) back into IFS.
5 Common Failure Points of Field Service Software Implementations
3 Opportunities to Upskill Your Technicians for Today’s Field Service Landscape
In the world of automation this and artificial intelligence that the role of the field technician is often questioned. Will…
Read MoreMakino’s Critical Shift from Reactive to Predictive Service
Makino is a globally recognized company that produces metal-cutting and EDM machines. Like many product manufacturers, Makino is looking for…
Read MoreTDC’s Mission To Minimize Vulnerability, Maximize Competitive Advantage
For 130 years, the TDC Group has been delivering innovative communications solutions that link Danes more closely together. Brands in…
Read MoreField Service Used To Be Easy: How Spencer Technologies Uses Data To Adapt
Founded in 1972, Spencer Technologies has grown to become a global company with more than 500 employees and 200 technicians…
Read MoreLa nécessité du Self-service
Alors que les entreprises de services se concentrent sur l’avancement de leurs initiatives en matière d’expérience client, le self-service est…
Read MoreBienvenue dans l’avenir du Field Service
Sarah Nicastro a rejoint IFS en octobre – elle explique ici sa première grande initiative en tant que Field Service…
Read MoreExperience will be everything in 2019—starting with your customer
In 2019, as Customer Experience (CX) becomes the key success factor for many Field Service Organizations (FSOs), tackling the talent…
Read MoreThe Self-Service Imperative
With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a…
Read MoreWelcome to the future of field service
Sarah Nicastro joined IFS in October – here she explains her first major initiative as Field Service Evangelist, the creation…
Read MoreFrom the outside in: Why I decided to join IFS
Last week I joined the IFS team as Field Service Evangelist and Director of Service Management Business Development. For those…
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