| | 3 minutes | Service
Service is in the Spotlight
spotlight on service

I’m sure by now that you’ve heard the news that Salesforce acquired Click Software for $1.35 billion. This seems to…

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| | 3 minutes | Service
IFS is Named a Leader for the Fourth Consecutive Time in Gartner’s Magic Quadrant for Field Service Management
IFS Named Leader in Gartner's Magic Quadrant for FSM

Gartner has announced that, once again, IFS has been named in the Leaders’ section of the 2019 Magic Quadrant for…

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| | 4 minutes | Business Agility, Business Technology, Cloud, Transform Your Business
The compelling business case that is driving IFS customers to the cloud
Cloud Business Case

A previous blog post debunked some common myths surrounding migrating enterprise resources to the cloud. In this post, part of…

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| | 4 minutes | Service
IFS FSM 6: ensuring the quality of our new release!

We’re now just days away from the launch of our latest version of IFS Field Service Management, FSM 6. The…

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| | 3 minutes | Service
Welcome to the future of field service
People Talking

Sarah Nicastro joined IFS in October – here she explains her first major initiative as Field Service Evangelist, the creation…

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| | 3 minutes | Service
Geofencing in Field Service—it’s time to lift the barrier
Man in hardhat

A recent Forrester research study pointed out that organizations leading in customer experience outshined laggards by a significant margin in…

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| | 4 minutes | Business Technology, Service
Logistics operations: When and how to get into reverse

The simple act of returning products, parts and subcomponents back into inventory involves multiple steps and business entities—from the customer…

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| | 3 minutes | Service
Field service in focus: IFS and NEC bring FSM excellence to Japan

Field service management (FSM) is beginning to get a lot of attention and it’s easy to see why. Intelligently managing…

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| | 5 minutes | Service
Customer Service Week: The IFS customer perspective
Field Service Worker Header

In recent years, the service industry has seen massive change with disruptive technology and higher customer expectations, but one thing…

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| | 3 minutes | Service
Service in the spotlight: Customer Service Week
Service Worker Header

WHAT IS CUSTOMER SERVICE WEEK? There seems to be a national holiday for just about anything under the sun. National…

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| | 2 minutes | Service
Field Service Buzzwords: Bringing it together

In this series we’ve discussed the service buzzwords I believe deserve the most attention in 2018 and in my last…

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| | 4 minutes | Service
Field Service Buzzwords: ‘Cloud’
Service Buzzword Cloud Header

Previously, we discussed the impact the Internet of Things can have on a service organization. Our final buzzword is key…

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