| | Estimated reading time: 3 minutes | Service
Service is in the Spotlight
spotlight on service

I’m sure by now that you’ve heard the news that Salesforce acquired Click Software for $1.35 billion. This seems to…

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| | Estimated reading time: 3 minutes | Service
IFS is Named a Leader for the Fourth Consecutive Time in Gartner’s Magic Quadrant for Field Service Management
IFS Named Leader in Gartner's Magic Quadrant for FSM

Gartner has announced that, once again, IFS has been named in the Leaders’ section of the 2019 Magic Quadrant for…

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| | Estimated reading time: 4 minutes | Business Agility, Business Technology, Cloud, Transform Your Business
The compelling business case that is driving IFS customers to the cloud
Cloud Business Case

A previous blog post debunked some common myths surrounding migrating enterprise resources to the cloud. In this post, part of…

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| | Estimated reading time: 4 minutes | Service
IFS FSM 6: ensuring the quality of our new release!

We’re now just days away from the launch of our latest version of IFS Field Service Management, FSM 6. The…

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| | Estimated reading time: 3 minutes | Service
Field service in focus: IFS and NEC bring FSM excellence to Japan

Field service management (FSM) is beginning to get a lot of attention and it’s easy to see why. Intelligently managing…

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| | Estimated reading time: 5 minutes | Service
Customer Service Week: The IFS customer perspective
Field Service Worker Header

In recent years, the service industry has seen massive change with disruptive technology and higher customer expectations, but one thing…

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| | Estimated reading time: 2 minutes | Service
Field Service Buzzwords: Bringing it together

In this series we’ve discussed the service buzzwords I believe deserve the most attention in 2018 and in my last…

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| | Estimated reading time: 4 minutes | Service
Field Service Buzzwords: ‘Cloud’
Service Buzzword Cloud Header

Previously, we discussed the impact the Internet of Things can have on a service organization. Our final buzzword is key…

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| | Estimated reading time: 3 minutes | Service
Field Service Buzzwords: ‘Internet of Things’
IoT Header

Previously, we discussed the importance of delivering seamless customer service throughout the entire service lifecycle. In this blog we’ll discuss…

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| | Estimated reading time: 3 minutes | Service
CRM + FSM = A 360 Degree View of the Customer
Touchscreen

CRM and FSM must work together. Why? Because together they give your business a 360 Degree view of your customer…

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| | Estimated reading time: 3 minutes | Events, Service
IFS Field Service Management upgrade best practices: Eickhoff customer story
IFS Field Service Management upgrade best practices: Eickhoff customer story

Imagine trying to manage one-of-a-kind mining machinery miles underground, and wind turbine on hillsides or in the sea. Imagine an inventory of over 56 million parts. Well, IFS FSM managed it, and now Eickhoff are upgrading to FSM 5.7.

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| | Estimated reading time: 12 minutes | Business Technology, Creativity & Innovation, Events, Service, Supply Chain, Transform Your Business
The rise of servitization and the industry’s “what’s next”
The rise of servitization and the industry’s “what’s next"

Live blog coverage from the IFS World Conference 2018 break-out session, “The rise of servitization and the industry’s ‘what’s next’.” Nowhere in…

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