A year on from our last Service Industry projections, Artificial Intelligence (AI), and now increasingly agentic AI, continue to drive…
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Vice President for the Service Industry, Mark has been helping organizations drive business transformation for over 20 years. From bringing Service Lifecycle Management solutions to market with Servigistics to introducing Connected FSM to the marketplace with PTC. Mark has worked with some of the world’s largest service organizations including Coca Cola, Dell, GE Healthcare and ThyssenKrupp. In March 2017, Mark was named as one of the most influential people in field service by Field Service News.
Service at the Speed of Conversation: IFS Service Industry Predictions 2025
The Power of AI in Workforce Management: PHS Story
Managing a large mobile workforce can be a daunting task. The job can be time-consuming, complex, and prone to error,…
Read MoreIFS Predictions 2024: AI will revolutionize Service, driving altogether new, smarter use cases: Five Significant AI-fueled Service Trends
As generative Artificial Intelligence (AI) and machine learning pervade more and more operations and processes across the service sector, Mark…
Read MoreThe key to service profitability and business growth is workforce optimization
IFS Planning and Scheduling Optimization (PSO) is well known for driving down costs and increasing efficiency and throughput in field…
Read MoreService: Your Profit Powerhouse Five Opportunities for Manufacturers in 2023
As we wrestle with global economic uncertainty, offering aftermarket services can provide a valuable continuous revenue stream, especially for manufacturers…
Read MoreWhat will 2023 hold for the Facilities Management Sector
Mark Brewer, VP Service Industries at IFS, shares his insights for the Facilities Management (FM) sector through 2023… PREDICTION #1:…
Read MoreFive Significant Field Service Trends for 2023
As companies attempt to orchestrate new product-as-a-service business models, adopt circular economy ambitions and rise to increasing customer and employee…
Read MoreService City – creating a service-driven community at IFS Unleashed
Times of change, challenge, and growth IFS has come a long way over the last three years. Not only have…
Read MoreFacilities Management: Technology Trends
The past few years have forced us to reinvent how we manage and serve our customers. Within Facilities Management, we’ve…
Read MoreIncrease the Productivity of your Service Team Despite the Global Skills Shortage
Faced with what feels like a never-ending global skills shortage, service organizations are turning to technology to counter an ever-shrinking…
Read MoreTELECOMMUNICATIONS AND 5G: FOUR SECTOR PREDICTIONS FOR 2022
As the world embraces, and expects, smart connected devices, the telecommunications sector is under ever more pressure to deliver fast,…
Read MoreOptimized service through transformative orchestration
Increasingly, manufacturers are looking to deliver superior service offers to differentiate their brands, increase margins and secure customer loyalty. As…
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