Customer

Fostering Diversity and Inclusion at IFS At IFS, we believe in fostering an inclusive environment where every employee feels valued…

Q1 has officially ended, and as we look ahead to Q2 and beyond, you might be thinking about how to…

Another few years and another IFS upgrade! A while back I posted my upgrade story on the IFS Blog and…

The telecommunication industry is undergoing a rapid transformation as new technologies, customer demands, and competitive pressures reshape the market landscape….

With Enterprise Service Management (ESM), organizations can streamline their service delivery processes, improve customer satisfaction, and foster a culture of…

As companies attempt to orchestrate new product-as-a-service business models, adopt circular economy ambitions and rise to increasing customer and employee…

For more than two decades, Astra and Canyon Technologies coexisted independently as IFS partners. Last year, the organizations merged, creating…

12 months after the acquisition of award-winning feedback platform, Customerville, the IFS team take a step back to review how…

IFS Unleashed is bringing together A&D industry leaders to explore ways technology is helping propel organizations into a digital future….

Service Program Management provides our customers with an interactive hub to manage all service requests. Providing a seamless user experience…

Rebecca Walker, Global Customer Advocacy Strategist for IFS, talks to Shuja ur Rehman about his role as Head of IT…

Service Object 360 is a page designed for call takers, dispatchers, and others to get a comprehensive view of the…