| | Estimated reading time: 9 minutes | Creativity & Innovation, Service, Transform Your Business
Experience will be everything in 2019—starting with your customer
blog_businesswoman-call-career-789822

In 2019, as Customer Experience (CX) becomes the key success factor for many Field Service Organizations (FSOs), tackling the talent…

Read More
| | Estimated reading time: 3 minutes | Business Agility, Customer Engagement, Service, Transform Your Business
The Self-Service Imperative
Sarah 7004_blog

With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a…

Read More
| | Estimated reading time: 4 minutes | Business Agility, Business Technology, Creativity & Innovation, Mobility, Service, Strategy, Transform Your Business
Elevating field service to new heights with IFS FSM 6
Christian 7001_blog

If you believe industry watchers and analysts, the Field Service Management (FSM) market could as much as double over the…

Read More
| | Estimated reading time: 4 minutes | Business Technology, Creativity & Innovation, Service, Strategy, Transform Your Business
Why IFS FSM 6? It’s the field service game changer
Field Service Management 6 Launch

At a conference earlier in Q4, I asked the 300+ attendees “are you happy with your service organization and delivery?”…

Read More
| | Estimated reading time: 4 minutes | Service
IFS FSM 6: ensuring the quality of our new release!

We’re now just days away from the launch of our latest version of IFS Field Service Management, FSM 6. The…

Read More
| | Estimated reading time: 3 minutes | Service
From the outside in: Why I decided to join IFS

Last week I joined the IFS team as Field Service Evangelist and Director of Service Management Business Development. For those…

Read More
| | Estimated reading time: 3 minutes | Business Technology, Service
Service leaders: what kind of risk taker are you?
Service leaders: what kind of risk taker are you?

You’re at a party. A stranger approaches you with a coin held out in the palm of her hand. She…

Read More
| | Estimated reading time: 7 minutes | Business Technology, Creativity & Innovation, Digital Transformation, Research, Service, Strategy
Q&A: Field service organizations and the need to optimize service models
Q&A: Field service organizations and the need to optimize service models

Field service organizations must optimize their reactive service models today and plan for predictive service models tomorrow. In this Q&A,…

Read More
| | Estimated reading time: 4 minutes | Business Technology, Research, Service, Strategy
3 steps to creating a connected customer experience for service success
Harmoniser l’expérience de service pour répondre aux nouvelles attentes des clients.

We as customers have become accustomed to instant gratification, thanks to uber-connectivity. Have you ever ordered something from Amazon and…

Read More
| | Estimated reading time: 6 minutes | Business Technology, Creativity & Innovation, Research, Service, Strategy
AI, digital twins and IoT to drive the service sector toward a data-driven 2018
2018 service industry trends

With an explosive growth in new technologies to gather and use data to optimize service delivery, this will be at…

Read More
| | Estimated reading time: 3 minutes | Business Technology, Digital Transformation, Service, Strategy
On the day IFS acquires WorkWave, Gartner publishes its 2017 Magic Quadrant for Field Service Management, revealing that IFS has once again been positioned as a Leader
Service Employee

A few moments ago, a press release was issued announcing that IFS has acquired WorkWave. This is the biggest acquisition IFS…

Read More
| | Estimated reading time: 3 minutes | Business Agility, Business Technology, Energy, Utilities & Resources, Mobility
Two very important things your enterprise software should be able to do
Two very important things your enterprise software should be able to do

Partnering, collaboration and a rapid implementation – what more could a utility organization want from enterprise software? Clearly, the answer…

Read More