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Customer Experience

Blog Posts

Customer Experience
Featured Customer Engagement + 4Customer Experience omnichannel seamless experience unified desktop

How Disconnected Systems Are Destroying the Customer Experience

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Military Jet
Featured Aerospace & Defense + 5aircraft Asset Lifecycle Management Lifecycle Extension Program Military Asset Management MRO software

Giving military equipment a new lease of life – how to prolong the service life of assets

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People Talking
Featured Field Service + 2FSM Future of Field Service

Welcome to the future of field service

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agent engagement
Featured agent experience + 6call center agents contact centre Customer Engagement Customer Service service desk unified desktop

Why Agent Engagement Hinges on Tool Effectiveness

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Featured disruption + 5Enterprise Resource Planning ERP IIoT Industrial Internet of Things sensor technology

Industrial IoT trend advancing rapidly despite strong headwinds

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Featured Brexit + 1Strategy

Brexit – an opportunity for scenario planning

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omni-channel
Featured Customer Engagement + 2Customer Service omni-channel

The Foundational Pillars of Omni-Channel Success

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Featured Enterprise Resource Management + 3ERP ERP Strategy Two-tier

Implementing 2-tier ERP – Making it work

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retail customer experience
Featured AI + 5Artificial Intelligence contact center Customer Engagement Customer Service retail customer experience

Where Does AI Belong in the Retail Customer Experience?

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Lightbulbs
Featured Enterprise Resource Planning + 3ERP ERP Strategy Two-tier

A 2-tier ERP? – Don’t rule it out!

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Featured Asset Lifecycle Management + 4cross-organizational system EOI ERP Navy

The complex task of keeping modern naval fleets primed and ready

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Will AI eliminate humans
Featured AI + 5Artificial Intelligence augmented service contact center Customer Engagement Customer Service

Will AI Eliminate Humans in the Retail Contact Center?

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