2023 brought with it new trends to interpret, fresh challenges to navigate, and, of course, lessons to learn. In 2024,…
Read MoreIFS Field Service Predictions: 4 Themes That Will Define the Service Landscape in 2024
How omnichannel ESM elevates the customer experience
In the realm where every interaction with your brand is a pivotal moment, there’s a force shaping the narrative—omnichannel Enterprise…
Read More8 customer-centric KPIs for IT
The success of any IT department is largely dependent on its ability to deliver value to its customers. The traditional…
Read MoreFive Significant Field Service Trends for 2023
As companies attempt to orchestrate new product-as-a-service business models, adopt circular economy ambitions and rise to increasing customer and employee…
Read More5 Levers for Achieving Service Excellence and Standout Customer Experiences
We know that delivering excellence in the moment of service is crucial in achieving customer satisfaction, but what exactly goes…
Read MoreWhy Employee Experience is Important
With employee disengagement costing the global economy $7.8 trillion, it’s a problem that businesses can’t simply ignore. So, it’s no…
Read MoreHow to Protect Your Moment of Service in the Face of the Skills Gap
The future of field services relies on working smarter and an increased focus on employee experience. The field services sector,…
Read MoreInteractive Tools Are Significantly Improving Field Service Outcomes
A recent report sponsored by IFS found that field service leaders are seeing notable KPI improvements thanks to their interactive…
Read MoreVoice of the Customer: the foundation to business transformation success
12 months after the acquisition of award-winning feedback platform, Customerville, the IFS team take a step back to review how…
Read MoreHow ESM helps with Post Merger Integration (PMI)
Despite the Covid-19 pandemic, mergers and acquisitions are up. In the year leading up to June 30th, 2021, there were…
Read MoreA bold new future for the energy sector: Innovate and inspire at IFS Unleashed
There is a growing need for us all to live and work more sustainably, this requires us to review our…
Read MoreThe CX Tidal Wave
How listening is essential to navigate the storm The pandemic compelled consumers to shift their expectations more rapidly and completely…
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