| | Estimated reading time: 13 minutes | Business Agility, Customer Engagement, Digital Transformation, Field Service Management
A Look Ahead: 5 Predictions for Field Service in 2023

It’s hard to believe that 2023 is upon us, but alas the end of another year has come! Maybe it…

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| | Estimated reading time: 4 minutes | Moment of Service, Service Management
Interactive Tools Are Significantly Improving Field Service Outcomes

A recent report sponsored by IFS found that field service leaders are seeing notable KPI improvements thanks to their interactive…

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| | Estimated reading time: 4 minutes | Creativity & Innovation, EAM Enterprise Asset Management
What a Moment of Service™ looks like – IFS is recognized as one of Gartner Peer Insights 2022 Top Customer Choices for EAM

The customers have spoken. IFS is thrilled to announce that we have once again been recognized as a Gartner Peer…

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| | Estimated reading time: 5 minutes | Energy, Utilities & Resources
Customer Communication and Engagement Initiative at Memphis Light Gas & Water

As the nation’s largest three-service municipal utility, Memphis Light, Gas and Water (MLGW) serves more than 429,000 customers across multiple…

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| | Estimated reading time: 5 minutes | Oil & Gas, Transform Your Business
Technology as a facilitator for growth in the wake of a pandemic
Digital Business Models

On May 5th, I was joined by Secretary of State, Lucie Katrine Sunde-Eidem; CEO at Dolphin Drilling, Bjørnar Iversen; Communication…

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| | Estimated reading time: 3 minutes | Service Management
Pourquoi l’engagement des agents de support client dépend de l’efficacité des outils
agent engagement

Une excellente expérience utilisateur auprès de vos clients passe impérativement par la création d’une expérience toute aussi exceptionnelle auprès de…

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| | Estimated reading time: 4 minutes | Agilité d'entreprise, Service Management
La nécessité du Self-service
Sarah 7004_blog

Alors que les entreprises de services se concentrent sur l’avancement de leurs initiatives en matière d’expérience client, le self-service est…

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| | Estimated reading time: 4 minutes | Service Management
Comment trouver l’équilibre entre les humains et les robots dans votre expérience de service de vente au détail
Retail Service Experience

L’une des plus grandes difficultés rencontrées par les entreprises est le passage d’une interaction basée sur l’IA à l’assistance d’un…

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