Artificial intelligence has the potential to transform the contact center industry. Much of the conversation has centered on chatbots or…
Read MoreThe Emergence of Artificial Intelligence within Customer Service
Finding the Perfect Balance of AI and Agent-Assisted Service
While there isn’t a specific threshold for “too much” or “too little” artificial intelligence, every organization should take great care…
Read MoreIntroducing Conversational AI in the Contact Center
What happens when your contact center is ready to stop talking about chatbots or conversational AI and wants to move…
Read MoreThe First Step to Integrating AI in Your Customer Experience
When adding artificial intelligence to your organization, the best first step is to create a plan for integrating AI and…
Read MoreHelp, robots will replace our jobs!
Well, at least I don’t believe that. They will definitely change the how we work or, even better, how we…
Read More3 Real-World Use Cases of Artificial Intelligence Delivering Real Value in Enterprise Applications
“AI” is one of the most overused technology buzzwords of the last 2-3 years. But the term is not going…
Read MoreCan an AI chatbot deliver great customer service?
Customer service is a people-focused business, and according to the Harvard Business Review, there are elements of service that are…
Read MoreIFS Energy & Utilities events with customer value in focus
Energy events have given us the opportunity to present the IFS story a number of times already this year, with…
Read More3 AI investments IFS is focusing on
Artificial Intelligence (AI) is such a big topic, and so many different possibilities exist, that you should focus on those…
Read MoreHow new technology and AI can control rising maintenance costs
Activity in Australia’s mining sector is accelerating, auguring well for exports and the broader economy, according to economic forecaster and…
Read MoreTrois activités d’entreprise où l’intelligence artificielle présente déjà un réel impact sur la productivité
Croyez-vous au potentiel de l’intelligence artificielle ? Les perceptions polarisées sur le sujet empêchent de voir ce qui est déjà possible…
Read MoreERP 2028 part 3: the demise of the production planner?
Imagine going forward in time 10 years. How will the technologies evolving today change the way we work? What will…
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