Coffee Break with AI is brought to you by Martijn Loos and Elisio Quintino. We believe that the value of…
Read MoreCoffee Break with AI – Understanding Proteins and Saving Lives
Why APIs are as Sexy as IoT and AI
Companies in our industry right now are working very hard to prove that they have successfully integrated technologies like the…
Read MoreFour Key Takeaways on the State of Service, As Told by Gartner’s Magic Quadrant for Field Service Management
Gartner has just released its 2019 Magic Quadrant for Field Service Management, and once again, IFS has been named a…
Read MoreIn search of the forecasting holy grail
Accurate forecasts are the panacea for food manufacturers, Is artificial intelligence getting us close to a solution, are we near…
Read MoreNext-Generation AI Applications That Will Change the World of Field Service
We’ve reached an important inflection when it comes to adoption of emerging tech for Digital Transformation. Use cases for Artificial…
Read More2019 manufacturing predictions: start small, win big with AI
A new generation of point AI solutions will prove themselves in 2019. They’ll build new trust, urgency and understanding of…
Read MoreEnsuring the ROI of Adding Artificial Intelligence
Adding artificial intelligence to the contact center is an important decision that involves a significant investment of time money, and…
Read MoreMost Customers Hate AI & Chatbots For This Reason…
There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions….
Read MoreAvoiding AI Adoption Mistakes
Many analysts are making predictions on the adoption of artificial intelligence, messaging apps and the convergence of the two in…
Read MoreIt’s all about the data
In the years that we have been working with artificial intelligence (AI) in IFS Labs I’ve talked to many of…
Read MoreWhere Does AI Belong in the Retail Customer Experience?
One of the best first steps for successfully implementing artificial intelligence into your customer experience strategy is an evaluation of…
Read MoreWill AI Eliminate Humans in the Retail Contact Center?
When it comes to artificial intelligence, one of the most common questions in the mind of retail customer experience leaders…
Read More
