Insights on Industrial AI, Digital Innovation & Industry Transformation

Explore the IFS Blog for expert perspectives on how businesses that manufacture, service, and manage complex assets are transforming with Industrial AI and cloud-based enterprise software. From intelligent asset management to AI-powered service delivery and sustainable operations, discover how industry leaders are achieving agility, efficiency, and growth through smart technology and strategic innovation.

Blog Posts

Psychology in the Service Desk: Firefighting and Burn-out

Psychology in the Service Desk: Firefighting and Burn-out

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Service Desk Challenges: Planned vs Unplanned Work

Service Desk Challenges: Planned vs Unplanned Work

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Is Peer IT Support Right for Your Organization? - staff

Is Peer IT Support Right for Your Organization?

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What's Wrong with the First Call Resolution Metric?

What’s Wrong with the First Call Resolution Metric?

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3 Ways To Accelerate Incident Management

3 Ways To Accelerate Incident Management

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HOW TO QUICK-START PROACTIVE PROBLEM MANAGEMENT - banner

How to Quick-Start Proactive Problem Management

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The future of Australian mining must be digital to drive profitability and sustainability

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What is problem management? | Problem management explained and best practices

What is problem management? | Problem management explained and best practices

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Interactive Tools Are Significantly Improving Field Service Outcomes

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ITSM HACK #4: 7 deadly sins of IT Governance

ITSM HACK #4: 7 deadly sins of IT Governance

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Navigating Hard Conversations

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Cloud-Native Mindset for Digital Transformation…

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