Category: Customer Experience

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AI Customer

Industrial X Unleashed: A Conversation on Physical AI’s Real-World Impact

Munters warehouse with IFS Cloud upgrade

Customer Experience IFS Cloud

How Munters Upgraded to IFS Cloud in Just 5 Months – A Story of Speed, Strategy, and a Seamless Global Rollout Across 25 Manufacturing Sites

2024 Strategies AI Trends + 4Customer Experience Leadership Evolution Service Transformation Workforce Redefinition

IFS Field Service Predictions: 4 Themes That Will Define the Service Landscape in 2024

#ESM Continuous Improvement + 4customer-centric Employee Engagement Service Delivery service management

A People-Centric Guide to Enterprise Service Management (ESM)

Artificial Intelligence employee experience + 2preventative maintenance PSO

The key to service profitability and business growth is workforce optimization

Customer Experience Customer Satisfaction + 4employee experience Innovation Moment of Service Service Excellence

5 Levers for Achieving Service Excellence and Standout Customer Experiences

Customer Experience employee experience + 8Future of Field Service Moment of Service PSO Remote Assistance Sarah Service skills gap utilise technology

How to Protect Your Moment of Service in the Face of the Skills Gap

business transformation customer feedback + 1Moment of Service

Customer feedback, business transformation and achieving frictionless time to value

customer experience management CustomerCentricity + 4CustomerFeedback CX Energy Utility and Resources EUR

Utilities: The seismic shift in customer engagement

customer experience management customer feedback + 4Customer survey Customerville CXM Digital Transformation

Does “Digital Transformation Success Insurance” Exist?