Renewables accelerating even faster than previously predicted, CX and UX driving innovation, a new generation of proactive consumers driving demand…
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Diversify or disappear: five energy, utilities and resources industry predictions
Profits, projects and pressure: 2019 will see many construction companies managing projects digitally for the first time
2019 will see a digital leap forward as many construction companies explore implementing integrated business software into projects for the very first time….
Read MoreEnsuring the ROI of Adding Artificial Intelligence
Adding artificial intelligence to the contact center is an important decision that involves a significant investment of time money, and…
Read MoreWhat different types of needs do purchasing departments have?
Drive strategic work to attain the right contracts and organize operational work becoming as efficient as possible. There are general…
Read MoreMost Customers Hate AI & Chatbots For This Reason…
There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions….
Read MoreA Quantum Leap in Computing Power
At IFS Labs, we do a lot of things. We take our inspiration from consumer technologies and innovative solutions from…
Read MoreThe Self-Service Imperative
With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a…
Read MoreWhy UK economic uncertainty should not be an excuse for stagnation
As we move into the new year the current industry climate in the UK is one of deep uncertainty. In…
Read MoreElevating field service to new heights with IFS FSM 6
If you believe industry watchers and analysts, the Field Service Management (FSM) market could as much as double over the…
Read MoreAvoiding AI Adoption Mistakes
Many analysts are making predictions on the adoption of artificial intelligence, messaging apps and the convergence of the two in…
Read MoreFormula E – a test bed for automotive innovation from track to road
The impact of electric vehicles on the future direction of the automotive industry is going to be huge. According to…
Read MoreIt’s all about the data
In the years that we have been working with artificial intelligence (AI) in IFS Labs I’ve talked to many of…
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