| | Estimated reading time: 6 minutes | AI, Service, Service Management
IFS Predictions 2024: AI will revolutionize Service, driving altogether new, smarter use cases: Five Significant AI-fueled Service Trends

As generative Artificial Intelligence (AI) and machine learning pervade more and more operations and processes across the service sector, Mark…

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| | Estimated reading time: 6 minutes | Business Technology, Creativity & Innovation, IFS Labs
Artificial intelligence: defining and explaining AI-related terminology
Artificial intelligence: defining and explaining AI-related terminology

Artificial intelligence (AI), machine learning, data science and advanced analytics are just some of the terms that are used a…

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