A service desk chatbot feeds on data. The more data you feed it, the more it can do—increasing value for…
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If you start with the right approach and the right technology, it’s easy to create an efficient and effective omnichannel…
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Find out how omnichannel ITSM can transform the customer experience, help your service desk get more done, AND slash operational…
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Research from EMA shows 7% of IT people don’t make a distinction between Virtual Agents and AI bots—but there are…
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Service Desk Chatbots are gaining traction in organizations that want the economies of scale that autonomous digital interaction can deliver….
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A Quantum Leap in Computing Power
At IFS Labs, we do a lot of things. We take our inspiration from consumer technologies and innovative solutions from…
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