When it comes to artificial intelligence, one of the most common questions in the mind of retail customer experience leaders…Read More
Susannah is focused on demand generation and product marketing within the UK market. Prior to IFS, Susannah led the marketing and business development teams for mplsystems and transformed the go-to-market strategy, product positioning and analyst relations for their field and customer service solutions. Prior to that Susannah led Product Management and Pre-Sales teams in Nortel and was instrumental in the rapid growth of their optical business in Europe.
Artificial intelligence has the potential to transform the contact center industry. Much of the conversation has centered on chatbots or…Read More
While there isn’t a specific threshold for “too much” or “too little” artificial intelligence, every organization should take great care…Read More
What happens when your contact center is ready to stop talking about chatbots or conversational AI and wants to move…Read More
When you ask customers what they want from their experiences with your organization, simplicity and ease top their list. Furthermore,…Read More
When adding artificial intelligence to your organization, the best first step is to create a plan for integrating AI and…Read More