Harnessing the Potential of Your ESM/ITSM System It’s a given that organizations continually seek new tools to enhance efficiency, streamline…
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Stephane Maes is the CTO and CPO of ESM (IFS assyst) at IFS. An innovator and disruptor, he pragmatically delivers on changing industries, creating new markets and products, or turning around and transforming portfolios. With more than 25 years of experience in the high-tech industry, Stephane has had a big impact on systems that everybody uses every day. Prior to IFS, he held executive positions at Micro Focus, AT&T Bell Laboratories, IBM, Oracle, Huawei, and Ericsson.
5 Best User Training Strategies for Your New ESM/ITSM System
What is Employee Service Management?
Employee Service Management is a comprehensive strategy that goes beyond the traditional paradigms of HR and IT Service Management (ITSM). …
Read MoreCMDB best practices: how to successfully implement CMDB in your organization
Maintaining a comprehensive inventory of your IT components can be a challenging task. With technology playing a critical role in…
Read MoreHaving a blast at SupportWorld Live 2023
We’re thrilled to have returned to the great show that is SupportWorld Live (SWL). Gathering the IT service and support…
Read More7 tips on overcoming resistance to change
Whether it’s a new job, a new relationship, or a new routine, change can be both exciting and challenging. It’s…
Read More10 rookie mistakes CIOs should avoid
As a Chief Information Officer (CIO), you are responsible for overseeing the technology initiatives and strategies of an organization. Your…
Read MoreWhat is Knowledge Management? Knowledge Management Explained
What is Knowledge Management? Knowledge management is the process of gathering, organizing, analyzing, and distributing knowledge across an organization to…
Read MoreWhat is ITOM (IT operations management)? | ITOM explained | ITOM vs ITSM vs ITAM
What is IT operations management (ITOM)? IT operations management (ITOM) is a set of processes responsible for building, managing, and…
Read MoreIs Peer IT Support Right for Your Organization?
Peer support is happening in your organization. It’s happening in every organization. Yet research firm Gartner Inc. say only 1%-5%…
Read MoreITSM HACK #1: 5 Tips for remote IT onboarding
Good IT service management practice doesn’t just happen. It requires multiple trials and errors to get right and involves a…
Read MoreHow to get Budget for Modern ITSM Technology
In the current context, CEOs and CFOs are focused on managing cash flow and are cautious about spending. But at…
Read MoreWhat is IT Operations Automation and what are its top benefits?
What is IT operations automation? IT operations automation refers to the system that enables the execution of key processes without…
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