Last week I joined the IFS team as Field Service Evangelist and Director of Service Management Business Development. For those…
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Sarah Nicastro has extensive experience covering the trends, technologies and challenges that significantly impact service-centric businesses. Through insightful articles and engaging interviews with industry giants, Sarah expertly distils real-world perspectives into actionable insights. With a unique combination of community-sourced best practices and her own thought leadership, Sarah empowers business leaders to embrace innovation and chart their course toward sustainable success. Sarah joined IFS in 2018 to create and launch Future of Field Service after more than a decade as the Editor-in-Chief of Field Technologies. Sarah continues to oversee the platform and remains passionate about giving leaders an opportunity to share their trials and triumphs on the weekly UNSCRIPTED podcast, as well as bringing the IFS customer community together to collaborate, share best practices, and communicate their stories of innovation in relatable yet compelling ways.
From the outside in: Why I decided to join IFS
