Medical devices keep the world’s healthcare systems running. Their reliability isn’t just a convenience—it’s often a matter of life and…
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With over 20 years of experience, James Lewis has extensive expertise in the enterprise software industry, specifically in the field service management space. As the Global Head of the Service Management Business Unit at IFS, James leads a dedicated team who specialize in helping some of the world's largest brands deliver at the Moment of Service.
Breaking Free from MedTech Service Challenges with Composability
How Bridging the Service and Asset Management Gap Transforms Medical Device Manufacturing
In the highly regulated and fast-evolving medical device manufacturing industry, managing the entire lifecycle of specialized equipment—from design and manufacturing…
Read MoreWhy Service Life-Cycle Management Is Vital for Asset-Centric Services
Organizations today face increasing challenges due to complex workflow systems, asynchronous data, and disconnected workforces. On top of this, businesses…
Read MoreOvercoming Barriers to Field Service Technology Adoption: Building a Compelling Business Case for Success
In today’s fast-paced business landscape, field service organizations are under mounting pressure to adopt advanced technologies. These innovations promise significant…
Read MoreIFS Leads the Charge: Pioneering Sustainability through Electric Vehicle Fleet Optimization
In a world that is committed to embracing sustainability, organizations are realizing the importance of integrating eco-conscious practices into their…
Read MoreWhen Less is More: The Benefits of Planning and Scheduling Optimization (PSO) for Low-Volume Field Service Scenarios
In field service management, the effective planning and scheduling of resources play a crucial role in ensuring efficient operations and…
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