James Lewis

With over 20 years of experience, James Lewis has extensive expertise in the enterprise software industry, specifically in the field service management space. As the Global Head of the Service Management Business Unit at IFS, James leads a dedicated team who specialize in helping some of the world's largest brands deliver at the Moment of Service.

| | Estimated reading time: 4 minutes | Industrial AI, Manufacturing
Beyond the Buzz: The Real Role of Industrial AI in MedTech Field Service
Futuristic Industrial AI in Medtech digital illustration of AI technology, symbolizing artificial intelligence systems and data processing.

AI is everywhere. You see it in your inbox, apps, and across every social feed. From chatbots that book your…

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| | Estimated reading time: 3 minutes | Digital Transformation, Manufacturing, Service Management
Breaking Free from MedTech Service Challenges with Composability
Woman stacking blocks

Medical devices keep the world’s healthcare systems running. Their reliability isn’t just a convenience—it’s often a matter of life and…

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| | Estimated reading time: 2 minutes | IFS Cloud, Industrial AI, Manufacturing, Service Management
How Bridging the Service and Asset Management Gap Transforms Medical Device Manufacturing

In the highly regulated and fast-evolving medical device manufacturing industry, managing the entire lifecycle of specialized equipment—from design and manufacturing…

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| | Estimated reading time: 3 minutes | Field Service Management, Service, Service Management
Why Service Life-Cycle Management Is Vital for Asset-Centric Services

Organizations today face increasing challenges due to complex workflow systems, asynchronous data, and disconnected workforces. On top of this, businesses…

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| | Estimated reading time: 3 minutes | Field Service Management, Service Management
Overcoming Barriers to Field Service Technology Adoption: Building a Compelling Business Case for Success

In today’s fast-paced business landscape, field service organizations are under mounting pressure to adopt advanced technologies. These innovations promise significant…

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| | Estimated reading time: 3 minutes | Field Service Management, Service, Service Management, Sustainability
IFS Leads the Charge: Pioneering Sustainability through Electric Vehicle Fleet Optimization

In a world that is committed to embracing sustainability, organizations are realizing the importance of integrating eco-conscious practices into their…

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| | Estimated reading time: 4 minutes | Field Service Management, Manufacturing, PSO, Service Management
When Less is More: The Benefits of Planning and Scheduling Optimization (PSO) for Low-Volume Field Service Scenarios

In field service management, the effective planning and scheduling of resources play a crucial role in ensuring efficient operations and…

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