Drive strategic work to attain the right contracts and organize operational work becoming as efficient as possible. There are general expectations and there are unique expectations for specific industries and organizations. Purchasing can play a pivotal role in delivering bottom line results, nurturing relationships and providing access to important partners. IFS can help organizations across…
At IFS Labs, we do a lot of things. We take our inspiration from consumer technologies and innovative solutions from a range of industries and apply these to IFS products. Some good examples of our work are around technologies like Augmented Reality or Chat Bots. However, we also do research that’s a bit further away…
With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a stellar CX without strong self-service capabilities, and the demand from your customers to take control of their service experiences is only going to increase. I spoke recently with Aly Pinder Jr, Program Director, Service Innovation…
As we move into the new year the current industry climate in the UK is one of deep uncertainty. In the past week I have spoken with two UK business leaders who are delaying purchasing decisions in 2019 because of Brexit speculation. But Brexit isn’t the only pressure UK industries currently face. In 2017 the…
If you believe industry watchers and analysts, the Field Service Management (FSM) market could as much as double over the next five years, to around $5 billion. That growth is being driven by businesses putting strategic emphasis on selling long-term services and guaranteed ‘outcomes’, as well as hikes in consumer expectations around service quality and…
In the years that we have been working with artificial intelligence (AI) in IFS Labs I’ve talked to many of our customers and have seen a lot of use cases out there. One of the most important topics being discussed is data! And don’t make the mistake of ignoring it, data is the single largest…
At a conference earlier in Q4, I asked the 300+ attendees “are you happy with your service organization and delivery?” Not a single hand was raised. Service organizations around the world know they are lacking key capabilities that would enable them to take their businesses to the next level. They may have first-time fix and…
The naval support chain is getting bigger. Just consider the scale of the US Navy. The 250+ strong fleet contains everything from the massive Nimitz-class aircraft carrier, which stretches more than 1,000 feet, to the nuclear-powered Virginia-class submarines whose time at sea is only limited by food and maintenance requirements. And over the next 30…
Artificial intelligence (AI). Internet of Things (IoT). Augmented reality (AR). These are the technologies companies in the industries IFS serves want to implement because they can transform their businesses. These two- and three-letter acronyms (TLAs) are what most of us think about when someone utters the words ‘digital transformation’. While AI, IoT and AR are…
Businesses are constantly told they will go broke if they do not digitally transform and quickly, but for manufacturers it’s not quite as simple. If production goes down even for a day, the impact can be irreversible, with potentially millions in revenue lost. From an ergonomic, economic and environmental perspective, smart factories are heralded as…
