This is article 2 in a series of 8. Go to number 1 in the series here. The Challenge A…
Read MoreService Desk Challenges: Reduce Call Volumes
Why Covid-19 is a “perfect storm” for the service desk
With many employees working at home for the first time, service desks are under pressure to handle an unprecedented spike in…
Read More9 areas for service management improvement
Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs.[1]
Read MoreLa nécessité du Self-service
Alors que les entreprises de services se concentrent sur l’avancement de leurs initiatives en matière d’expérience client, le self-service est…
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