| | Estimated reading time: 3 minutes | assyst Blog
Service Desk Challenges: Reduce Call Volumes
Service Desk Challenges: Reduce Call Volumes

This is article 2 in a series of 8. Go to number 1 in the series here. The Challenge  A…

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| | Estimated reading time: 2 minutes | assyst Blog
Why Covid-19 is a “perfect storm” for the service desk
Why Covid-19 is a 'perfect storm' for the service desk

With many employees working at home for the first time, service desks are under pressure to handle an unprecedented spike in…

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| | Estimated reading time: 1 minute | assyst Blog
9 areas for service management improvement
What’s new in ITIL 4? - itsm

Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs.[1]

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| | Estimated reading time: 4 minutes | Agilité d'entreprise, Service Management
La nécessité du Self-service
Sarah 7004_blog

Alors que les entreprises de services se concentrent sur l’avancement de leurs initiatives en matière d’expérience client, le self-service est…

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