One of the greatest stumbling blocks for organizations is the transition from an AI-based interaction to live agent assistance. When…
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In 2018 retailers will look to innovative store concepts, Blockchain and supply chain transformation
Digital is everywhere in retail today. The threat from more agile, internet-based companies continues to drive traditional players to try innovative…
Read MoreIs unified commerce putting the customer experience back on center stage as it should be?
In these days of fake news, there is a tendency to dramatize the fact that change is constant and occurs…
Read MoreHow to support your evolving omni-channel strategy with RFID and ERP
RFID technology has risen to become a valuable element in better performing supply chain management, ensuring that the right products…
Read MoreERP: the building block that drives personalization
An omni-channel transaction may be triggered on a smart screen, but delivering on it depends on end-to-end goods visibility, planning…
Read MoreKey takeaways from NRF 2017: Transparency, the unique customer experience and the merging of the physical and digital world
Returning home from my third NRF Big Show 2017, I feel a sense of urgency for continued evolution (rather than…
Read MoreBrave new world of retail: sustain and entertain in 2017
2017 will be a fantastic year for retailers to experiment by trying out new ideas. There’s only one thing they…
Read MoreOmni-channel: A question of “How?”
For retailers, being able to deliver, and keep delivering, is at the heart of omni-channel success. But delivering has never…
Read MoreIFS World Conference 2016 from a wholesale and retail perspective
Over 1,200 people from 50 countries joined us in Gothenburg, Sweden for IFS World Conference 2016. After yet another successful…
Read MoreSustainability within Retail, something for you to consider? Definitely!
Sustainability is one of the major trends facing retailers in a consumer-driven marketplace. As mentioned by Marian Salzman at NRF,…
Read MoreRetail industry — a change would do you good
IFS recently carried out a global survey of over 1,000 IT decision makers from companies in 12 countries. The survey aimed…
Read More3 key learnings from NRF: new retail concepts demand technology change
Recently back from NRF – Retail’s Big Show 2016 – I have had some time to digest my impressions. What…
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