We know that delivering excellence in the moment of service is crucial in achieving customer satisfaction, but what exactly goes…Read More
5 Levers for Achieving Service Excellence and Standout Customer Experiences
3 questions CIOs should be asking their I&O teams…but probably aren’t
In complex IT environments, asking the right questions is the key to discovering and solving challenges and risks—and questions can…Read More
What Does “Value” Really Mean?
“Value” is one of the most frequently used (and frequently misunderstood) words in business. Why? Because we all want it,…Read More
Multichannel vs Omnichannel Support: What’s the Difference?
What’s the difference between an omnichannel service desk and a multichannel service desk? “Omnichannel” and “multichannel” are often used interchangeably. But…Read More
Why You Need an Omnichannel Service Desk
IT customers’ expectations are influenced by their consumer-life experiences. They expect a range of options for communicating with retailers, service…Read More
Don’t mute your customer
How field service technicians can increase customer satisfaction by providing customers with a voice. Don’t be the field engineer who…Read More
Enterprise operational intelligence for construction & contracting
How do you take your business’s operational intelligence to the next level? This video will show you how. What is…Read More