Have you ever faced any difficulty understanding your user’s expectations and pain points? If the answer is yes, you are…
Read MoreEmpathizing with the User
Next Gen IFS Mobility with Aurena Native
What is a Mobile Application (Mobile App)? Commonly referred as an App, this is a software which is designed to…
Read MoreImportant UX Design Trends
The UX Design field is ever-changing. It has become one of the most dynamic design fields out there due to…
Read MoreService Desk Challenges: Increase First-Time-Fix Rate
This is article 3 in a series of 8. Go to article 1 in the series here. The Challenge When…
Read MoreNavigating Hard Conversations
Fine, let’s discuss this! How to connect with the other side? In our day-to-day conversations, holding a key to unlock…
Read MoreWhy You Need an Omnichannel Service Desk
IT customers’ expectations are influenced by their consumer-life experiences. They expect a range of options for communicating with retailers, service…
Read MoreInfographic: The top 5 ITSM challenges for the next 12 months
Summer is the busiest time of the year for the ITSM industry, and we at Axios are no different. The…
Read More
