The IT help desk plays an integral role in establishing ITSM best practices in the organization, as they act as…
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As a Marcom Manager at IFS’ ESM (IFS assyst) unit, Hannah Mandapat is responsible for defining, refining, and delivering content to promote the IFS assyst brand. Hannah has over five years of experience in the technology space, having worked in various marketing roles involving copywriting, social media management, and email marketing. She has a demonstrated history of working in startups to growing companies, including Dext and Cezanne HR.
ITSM HACK #3: 6 secrets for supercharging the IT help desk
ITSM HACK #2: 4 Tips for Driving Self-Service Adoption
So, you’ve just implemented a new self-service platform for your employees. But so far, it’s only been gathering dust as…
Read MoreIFS assyst named a winner for the 2022 Sales and Marketing Technology Awards
We’re pleased to share that IFS assyst is named as a winner at this year’s Sales and Marketing Technology Award,…
Read More7 Real-World IT Cost-Cutting Mistakes You Need to Avoid
For organizations, eliminating unnecessary costs should be second nature. This applies across all business functions, especially in IT. Savvy CIOs…
Read MoreHow Advanced Service Desk Chatbots Work
A service desk chatbot feeds on data. The more data you feed it, the more it can do—increasing value for…
Read MoreHow to get Employees to Use and Adopt the Self-Service Portal
8 Big IT Service Desk Challenges…and How to Use ITSM to Solve Them
Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them….
Read More6 Steps for Consolidating Multiple ITSM Tools
3 Ways Technology Can Help HR Rebuild the Employee Experience
The employee experience has never mattered more – and the pressure on HR teams to improve it has never been…
Read MoreWant to Attain Happiness? Then Pursue Connectedness and Service – an ESM Perspective
There’s no shortage of research showing if you want to have happy customers you need to have happy employees. It’s…
Read More3 questions CIOs should be asking their I&O teams…but probably aren’t
In complex IT environments, asking the right questions is the key to discovering and solving challenges and risks—and questions can…
Read MoreIFS assyst named a Leader in Enterprise Service Management
The Forrester WaveTM: Enterprise Service Management, Q4 2021 evaluates the 15 most significant Enterprise Service Management (ESM) vendors across a…
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