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Hannah Mandapat

Content Strategist – Customer Marketing

Hannah Mandapat creates customer-focused content to help organizations maximize the value of IFS solutions and improve efficiency, resilience, and decision-making. She specializes in bringing customer stories and business outcomes, and innovation to life, helping customers achieve more with their technology.

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Articles By Hannah Mandapat

Service Desk Challenges: Planned vs Unplanned Work

Service Desk Challenges: Planned vs Unplanned Work

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HOW TO QUICK-START PROACTIVE PROBLEM MANAGEMENT - banner

How to Quick-Start Proactive Problem Management

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ITSM HACK #3: 6 secrets for supercharging the IT help desk

ITSM HACK #3: 6 secrets for supercharging the IT help desk

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ITSM HACK #2: 4 Tips for Driving Self-Service Adoption

ITSM HACK #2: 4 Tips for Driving Self-Service Adoption

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IFS assyst named a winner for the 2022 Sales and Marketing Technology Awards

IFS assyst named a winner for the 2022 Sales and Marketing Technology Awards

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7 Real-World IT Cost-Cutting Mistakes You Need to Avoid

7 Real-World IT Cost-Cutting Mistakes You Need to Avoid

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How Advanced Service Desk Chatbots Work -banner

How Advanced Service Desk Chatbots Work

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How to get Employees to Use and Adopt the Self-Service Portal

How to get Employees to Use and Adopt the Self-Service Portal

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8 Big IT Service Desk Challenges…and How to Use ITSM to Solve Them

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The 7 Guiding Principles of ITIL 4: Collaborate and promote visibility

6 Steps for Consolidating Multiple ITSM Tools

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3 Ways Technology Can Help HR Rebuild the Employee Experience

3 Ways Technology Can Help HR Rebuild the Employee Experience

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Want to Attain Happiness? Then Pursue Connectedness and Service - an ESM Perspective

Want to Attain Happiness? Then Pursue Connectedness and Service – an ESM Perspective

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