Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them….
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As a Marcom Manager at IFS’ ESM (IFS assyst) unit, Hannah Mandapat is responsible for defining, refining, and delivering content to promote the IFS assyst brand. Hannah has over five years of experience in the technology space, having worked in various marketing roles involving copywriting, social media management, and email marketing. She has a demonstrated history of working in startups to growing companies, including Dext and Cezanne HR.
8 Big IT Service Desk Challenges…and How to Use ITSM to Solve Them
What is the ITIL 4 Service Value System?
The Service Value System is the core of ITIL 4. In this article, we’ll walk you through it to help you…
Read More3 Ways Technology Can Help HR Rebuild the Employee Experience
The employee experience has never mattered more – and the pressure on HR teams to improve it has never been…
Read More3 questions CIOs should be asking their I&O teams…but probably aren’t
In complex IT environments, asking the right questions is the key to discovering and solving challenges and risks—and questions can…
Read MoreThe 4 Dimensions of ITIL 4: Information & Technology
The four dimensions of ITIL 4® are ingredients needed to create high quality products and services which deliver value to customers: Organizations and…
Read MoreWhat is Procurement Debt? The pain you avoid when you make a great tech purchasing decision
In software development, technical debt is the future cost of picking an easy solution now over a better one that…
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