A new approach to helping customers focus on what matters, move from insight to action and realize more value from their IFS solution.  

Business leaders have more opportunities than ever to improve performance. New technology, AI and data are creating compelling possibilities across every part of the enterprise. But more opportunity does not automatically create more clarity. When I speak with business leaders, I rarely hear them asking for more technology. I hear a different question: How do we get more value from the investments we have already made? 

I joined IFS because we shared a belief that enterprise software can do far more than add capability. Used well, it can change how a business competes, help it win in its markets and create a positive impact in the world, and I see examples of that every day in my conversations with customers. Getting there is the hard part, because turning technology investment into measurable business outcomes remains one of the toughest challenges organizations face. 

IFS Accelerate is how we help customers meet that challenge. It uses AI-powered insight to show customers how their IFS solution is being used and where to focus, then supports them with guided adoption, advice from IFS experts and, for larger programs, strategic transformation support. 

Closing the gap between insight and action 

Most of the organizations I work with have plenty of ideas, data and sound business cases. What they often lack is the time and people to work out which of those opportunities will make the biggest difference to the business. I see the same pattern again and again. An opportunity is identified and everyone agrees it should be a priority. Then resources get stretched, conditions change and new initiatives arrive, until the question becomes whether it is still the most valuable thing to do right now. Over time, capabilities that have been paid for go unused, and the return the business expected never fully arrives. IFS Accelerate is designed to keep those opportunities moving, by helping customers see where value sits, act on it with the right support and measure what changes as a result. 

See what matters 

The starting point is not a generic list of everything an organization could do with IFS technology. It is your business, your priorities, how your IFS solution is being used and the outcomes you need to deliver. 

At the center of IFS Accelerate is the IFS Customer Value Portal, delivered through the IFS Lifecycle Experience Center. It gives customers and IFS a live view of how the customer’s IFS solution is being used and measured against the priorities the business has set. Customers can track adoption across key business processes, pinpoint the bottlenecks and friction points holding performance back, and find capabilities they already own but are not yet using, including new opportunities to apply AI. All of this sits in one place instead of being spread across presentations, reports and emails. 

Act with confidence 

Evidence can show where an opportunity exists, but it cannot determine business relevance on its own. The right action depends on the customer’s strategy, operating environment, available resources and the outcomes that matter most.  

IFS Accelerate brings together three essential perspectives: the customer’s priorities and knowledge of the business, AI-powered insight from the Customer Value Portal, and the experience of IFS product experts, engineers, industry specialists and consultants. AI can help identify patterns and opportunities. Data can strengthen the evidence. IFS expertise and customer context help determine what matters and what should happen next. This shared understanding is turned into an action-oriented plan with clear activities, ownership and measurable expectations. 

Transform through measurable value 

Once a plan is agreed, the Customer Value Portal connects actions to the outcomes customers want to achieve. It helps organizations understand whether the expected metric improved, whether the desired business outcome changed and where further action may be needed. 

As priorities evolve, the plan evolves with them. Each round of learning provides new evidence, helping customers refine priorities, focus effort and continuously improve the value they realize from their IFS investment. For larger transformation programs, customers can also draw on strategic support from IFS to help align the wider organization around agreed priorities, actions and outcomes. 

Take control of what comes next 

Much of the value our customers are looking for sits within the systems they run, the data they hold and the capabilities they have bought. IFS Accelerate changes how we work with them to realize it, built on shared priorities, clear accountability and outcomes we work toward together. It also means customers no longer have to carry the job of realizing that value on their own. 

At IFS Unleashed, we are introducing IFS Accelerate and demonstrating the IFS Customer Value Portal. I’d encourage every IFS customer to come and see how it can help answer the question I hear most often from business leaders: how to get more value from the investments they have already made.