IFS Cloud 25R2 available now.

Industrial operations run on a simple truth. When work stops, everything stops. A line goes down, a plane is delayed, a delivery misses its window and suddenly thousands of people feel the impact.

Yet the real drag on performance isn’t always the headline failures. It’s the invisible work: the approvals, checks, escalations, and manual reconciliations that eat at time, attention, and morale. Teams feel the strain, leaders feel the pressure, and operations are hit by the cost.

This is what IFS builds for. Industrial AI Applied brings intelligence directly into the flow of work so organizations can move faster, operate more sustainably, and deliver better outcomes for customers and communities.

AI is only valuable when it’s applied, in the flow, in the moment, in the real world. So, Industrial AI works where the work happens, in the field, on the shop floor, and across the supply chain. And with IFS Cloud, that applied intelligence turns day-to-day work from invisible effort into visible value.

Built for Tough Jobs in the Real World

Industrial organizations are at a crossroads. Complexity is rising, demand is unpredictable, and the skills gap continues to widen. Leaders must scale capacity with the teams they have, even as backlogs grow and delays become a daily reality.

This is where Industrial AI Applied makes the difference giving skilled teams the digital and physical backup, they need to do more, do it safer, and do it right the first time.

Applied intelligence means practical AI embedded in the systems that keep factories, energy grids, and fleets running. It automates routine tasks, surfaces critical insights, and acts autonomously within governed processes, always compliant, always auditable, always context-aware.

This is AI built for tough jobs not generic AI sitting at the edge of operations. It’s in the thick of it, handling the repetitive, the complex, and the tedious so people can focus on what matters most. It understands the equipment, the conditions, and the constraints. It knows when to act autonomously and when to hand control back to a human.

Consider those tough jobs in the real world. A maintenance engineer deep inside a power substation during a heatwave faced with trying to repair an asset using outdated manuals and information. The grid is straining, alarms are sounding, and thousands of homes are minutes from blackout. In that moment, they don’t need generic advice, they need AI that understands this asset, this history, this risk, right now.

Or what about a supply chain manager juggling a dozen disruptions before lunch. They need technology that understands priorities and dependencies, not just raw data.

That’s Industrial AI Applied: AI acting as a practical partner to skilled teams wherever work happens.

Applied intelligence keeps factories, energy grids, and fleets running. It controls physical operations in real time. It delivers autonomous execution in environments where 99.999% reliability is required, and lives depend on decisions. In mission-critical industries, “good enough” isn’t good enough. Reliability, safety, and compliance are non-negotiable, and that’s the environment IFS Cloud is built for.

The 25R2 Release: Practical Innovation, Not Hype

IFS Cloud is designed for these moments, bringing together ERP, EAM, and FSM. It’s composable, open, and ready to scale as your business grows. It’s practical, proven, and built for the frontline and with the 25R2 release, intelligence moves deeper into the workflows that shape operational performance.

  • Technicians start prepared, finish faster. Instead of piecing together job details from multiple sources, they now receive an AI-generated briefing in their mobile app before the job. After the job, service reports are summarized automatically, so customers sign off quickly, and everyone moves on. First-time fix rates rise; oversights fall.
  • Maintenance reporting becomes dependable. Closing a work order used to mean manual entry and missed fields and inconsistent records. Now, a short note or voice entry populates structured, accurate records automatically, speeding closure and improving data quality.
  • Instructions keep learning and guidance improves. Work task templates no longer age quietly with improvements depending on sporadic feedback. AI analyzes completed orders and recommends updates, keeping instructions aligned to real execution and reducing repeat issues.
  • Parts search stops stealing time. Aviation technicians used to spend hours finding the right part that delayed return-to-service. Smart Part Finder now uses context from configuration and structured IPC data to recommend the right part faster, minimizing aircraft downtime.
  • Sustainability moves into daily decisions. Emissions tracking and AI-powered KPI narratives are woven into workflows, so teams see the impact of decisions as they act. Compliance stays strong, and responsible growth becomes routine.

IFS Cloud focuses squarely on the work that slows teams down, approvals, escalations, reconciliation across systems, and reduces it through practical, governed AI capabilities.

Meet Your New Teammates: Digital Workers

Digital Workers, our AI-powered agents, are the clearest expression of Industrial AI Applied. They operate like trusted colleagues; thinking, deciding, and acting across systems within guardrails, 24/7.

They handle the repetitive, coordination-heavy tasks that silently drain productivity, giving people more time for the work that truly moves the needle: safety, innovation, and customer outcomes.

Where planners once chased supplier emails, due dates, and exceptions across multiple systems, Digital Workers now process customer orders instantly, manage stock levels automatically, and proactively handle supplier delays, keeping suppliers aligned and customers satisfied. Planners get hours back every day to focus on capacity, cost, and commitments.

As shared by Kodiak Gas Services at Industrial X Unleashed:

“If half of our workforce engages with the agent once per day, that’s three million dollars a year of ROI. More importantly, that’s ninety thousand hours we can give back to field service technicians to do their job.”

The Future Is Blended

The workforce of the future is already here. Human experts, AI supervisors, and digital workers are already collaborating to deliver safer, more efficient, and more sustainable. The future workforce is already here. Human experts, AI supervisors, and digital workers collaborating to deliver safer, more efficient, and more sustainable outcomes.

The real shift isn’t AI replacing people, it’s AI elevating them. Organizations embracing this shift are seeing it in their uptime, their customer satisfaction, and their bottom line.

Proven Impact. Not Hype

What sets IFS Cloud 25R2 apart isn’t the technology, it’s the outcomes. Our customers continue to see measurable impact from IFS Cloud, with bottom-line savings.

BGIS, speaking at Industrial X Unleashed, reported:

“Through that transition and technology partnership, we drove 30% savings to the bottom line, proof of how simplifying complexity pays off.”

This is what Industrial AI Applied looks like in the real world.

IFS Cloud 25R2 is built for the teams who don’t have time for hype. It’s for the planners, technicians, operators, and leaders who need tools that work as hard as they do.

See for yourself:

Head to our release page to watch the Showcase interviews and demos and see how teams are using 25R2 to turn invisible work into visible value, on the shop floor, in the field, and across the supply chain.