ITSM

We’re thrilled to have returned to the great show that is SupportWorld Live (SWL). Gathering the IT service and support…

Even with the call to return to the office, distributed teams have continued to grow in the past couple of…

What is ITIL service catalog management? ITIL service catalog management refers to the process of creating, maintaining, and continually updating…

Whether it’s a new job, a new relationship, or a new routine, change can be both exciting and challenging. It’s…

What is digital transformation? Digital transformation is a buzzword that has been in circulation for quite some time now and…

The success of any IT department is largely dependent on its ability to deliver value to its customers. The traditional…

What is hyperautomation? Hyperautomation is the integration of advanced technologies, such as artificial intelligence and machine learning, with traditional automation…

AIOps’ importance in the ITSM/ITOM space grows daily, as it makes a significant impact in improving service assurance. It continues…

What is Knowledge Management? Knowledge management is the process of gathering, organizing, analyzing, and distributing knowledge across an organization to…

What is a CMDB and How Does it Work? A CMDB or Configuration Management Database is your digital filing system,…

Are you looking to expand enterprise service management (ESM) capabilities in your business? As companies sought solutions to their most…

Thousands of miles away from the successful IFS Unleashed event, our Middle East team brought the same electrifying energy to…