IFS Cloud 25R2 shows what happens when Industrial AI shifts from vision to operational reality. As highlighted in Industrial AI. Applied: Real World Results with IFS Cloud, customers are realizing performance gains not by experimenting with AI, but by applying it directly into the flow of mission critical work – reducing invisible effort, accelerating decisions, and strengthening operational resilience. 

But even the most advanced Industrial AI does not create value on its own. Value is created when people adopt new capability with clarity, trust, and confidence. This is where IFS Success helps turn capability into value. IFS Cloud 25R2 introduces powerful new capabilities; IFS Success helps ensure customers transform them into measurable business results. 

From Industrial AI to Business Impact: Where IFS Success Makes the Difference 

IFS Cloud 25R2 introduces powerful advancements – from agentic Digital Workers, contextual intelligence, automated workflows, sustainability enhancements, and deeper industry specific functionality. These capabilities reshape how work happens – with Digital Workers taking on repeatable tasks and AI helping teams make faster, more confident decisions across the operation.  

However, the difference between technology being available and technology delivering impact often comes down to how effectively an organization adopts it.  

IFS Success helps organizations turn new capabilities into real operational value by providing a service that guides adoption is structured, purposeful, and aligned to the outcomes customers want to achieve. With IFS Success, organizations use IFS Cloud confidently and effectively, so the innovation delivered in 25R2 translates into measurable business results. 

Why IFS Success Matters as Customers Adopt 25R2 

As organizations embrace the Industrial AI capabilities, they face a familiar challenge: How do we turn possibility into measurable, sustained impact? This is where IFS Success helps ensure these capabilities translate into meaningful, sustained impact. 

IFS Success helps customers: 

  • Identify where new capabilities can create the greatest value. 
  • Introduce them into operations with clarity and confidence. 
  • Build the behaviors and rhythms needed for longterm adoption. 
  • Keep processes and teams aligned as capabilities expand. 
  • Maintain visibility of the value being realized over time. 

By anchoring adoption to value – not just functionality – IFS Success helps ensure new capabilities become part of the operating model, not isolate initiatives. 

A Clear, Value Driven Approach for Customers 

IFS Success is a service designed to help customers realize the full value of their IFS Cloud investment across the entire lifecycle. It brings together best practice guidance, value alignment, and ongoing lifecycle guidance – all aimed at ensuring new capabilities translate into real, operational improvement.  

IFS Success is built around four core commitments that shape how customers adopt, optimize, and grow with IFS Cloud: 

1. Define what value looks like, from the start 

Transformation begins with clarity. Customers identify the operational and strategic outcomes they want to achieve – whether that’s improving asset uptime, reducing manual workload, accelerating service response, or ensuring data‑driven decisions. By defining value early, teams align around what success truly means for the business. 

2. Apply proven practices and industry-aligned solutions 

IFS Success provides structured guidance rooted in proven patterns across industries such as energy, manufacturing, aerospace, and service‑centric operations. This reduces trial‑and‑error and helps ensure decisions are shaped by what consistently delivers results in real‑world environments. 

3. Guide adoption to reduce risk and delay 

Adoption is where value becomes real. IFS Success helps customers embed new capabilities into day‑to‑day operations – ensuring teams understand how to use them, when to apply them, and how they fit into existing processes. This makes adoption predictable rather than ad hoc. 

4. Ensure IFS Cloud evolves with the business 

Business needs change and technology advances. IFS Success helps customers refine and expand their usage of IFS Cloud so value continues to grow rather than plateau. 

Through these commitments, IFS Success acts as the value‑realization engine surrounding IFS Cloud – giving customers a predictable path from “IFS Cloud is live” to “IFS Cloud is delivering value every day.” 

Enabling Real, Operational Change

Customers consistently describe IFS Success as the difference between understanding what IFS Cloud can do and knowing how to apply it in ways that genuinely improve performance. This matters even more as AI‑driven capabilities reshape processes – influencing decisions, guiding actions, and changing how day‑to‑day work gets done. 

1. Better Decisions, Faster 

Teams gain the clarity they need to prioritize which capabilities to adopt, when to adopt them, and how they should be used. This eliminates uncertainty and ensures progress is continuous rather than sporadic. 

2. Reduced Operational Risk 

Complex transformations often fail not because the technology is wrong, but because adoption lacks direction. IFS Success provides that direction – shaping governance, aligning stakeholders, and supporting decision making at critical points. 

3. Greater Confidence in Exploring New Functionality 

Customers often underuse technology simply because they don’t know what’s possible. With IFS Success, they gain a structured, guided way to explore new capabilities safely and productively. 

As one customer put it: 

“One person can’t know everything. With IFS Success, we can explore new functionalities worth investigating.” 

And another added: 

“IFS Success gives our teams independent guidance – and that gives us reassurance.” 

These aren’t reflections of features being switched on – they’re reflections of value being realized, consistently and sustainably, across day‑to‑day operations. 

Supporting Complexity, Scale, and Continuous Value 

Industrial operations rarely stand still. New capabilities – especially those introduced in IFS Cloud 25R2 – add intelligence, automation, and cross‑system orchestration that can transform how work gets done. But they also increase the need for coordinated decision‑making, clear ownership, and consistent execution at scale. 

IFS Success strengthens this environment by providing: 

  • Industry‑specific insight that reflects the realities of service‑ and asset‑intensive sectors, whether that’s improving first‑time fix rates for Service Providers, optimizing asset lifecycles in Energy & Utilities, or supporting Engineer‑to‑Order complexity in Manufacturing. 
  • Collaboration across IFS teams and partners to support clearer coordination around customer priorities 
  • Guidance that helps customers navigate mixed delivery environments and keep efforts aligned even when multiple teams are involved 
  • Value tracking frameworks that give visibility into outcomes as adoption matures 

By providing this structure, IFS Success helps organisations do more than deploy new capabilities – it ensures they operationalise them consistently and sustain value as their business, processes, and technology evolve. 

From Industrial AI Applied to Applied Business Value 

IFS Cloud 25R2 is built to transform how work happens. Digital Workers reduce administrative load, AI surfaces insights that once required specialist knowledge, and industry specific enhancements remove friction from complex workflows. 

IFS Success ensures these capabilities translate into impact by: 

  • Anchoring adoption to strategic outcomes 
  • Embedding new behaviours in the organization 
  • Providing clear guidance at the moments that matter 
  • Keeping value realization on track across the lifecycle 

IFS Cloud provides the intelligence. 

IFS Success ensures that intelligence becomes measurable, visible, and sustained. 

To see these capabilities in action, explore the Release Showcase and watch expert interviews and hands‑on demos of IFS Cloud 25R2. Discover how organizations pair 25R2’s innovations with IFS Success to drive operational excellence and measurable business value.