Stephane Maes

Stephane Maes is the CTO and CPO of ESM (IFS assyst) at IFS. An innovator and disruptor, he pragmatically delivers on changing industries, creating new markets and products, or turning around and transforming portfolios. With more than 25 years of experience in the high-tech industry, Stephane has had a big impact on systems that everybody uses every day. Prior to IFS, he held executive positions at Micro Focus, AT&T Bell Laboratories, IBM, Oracle, Huawei, and Ericsson.

| | Estimated reading time: 3 minutes | assyst Blog
The 7 Guiding Principles of ITIL 4: Start where you are
The 7 Guiding Principles of ITIL 4: Start where you are

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and…

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| | Estimated reading time: 4 minutes | assyst Blog
Service Desk Challenge: Increase IT Customer Satisfaction
How to get Employees to Use and Adopt the Self-Service Portal

This is article 6 in a series of 8. Read article 1 in the series here. The Challenge  The service…

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| | Estimated reading time: 5 minutes | assyst Blog
Joiners, Movers and Leavers & SAM
Service Desk Challenges: Find, Keep, and Motivate Your Staff -happy staff

Written by Rory Canavan, SAM Charter

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