The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and…
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Stephane Maes is the CTO and CPO of ESM (IFS assyst) at IFS. An innovator and disruptor, he pragmatically delivers on changing industries, creating new markets and products, or turning around and transforming portfolios. With more than 25 years of experience in the high-tech industry, Stephane has had a big impact on systems that everybody uses every day. Prior to IFS, he held executive positions at Micro Focus, AT&T Bell Laboratories, IBM, Oracle, Huawei, and Ericsson.
The 7 Guiding Principles of ITIL 4: Start where you are
Service Desk Challenge: Increase IT Customer Satisfaction
This is article 6 in a series of 8. Read article 1 in the series here. The Challenge The service…
Read MoreHome Working: 5 Challenges your Service Desk is Facing…and How You Can Solve Them
Joiners, Movers and Leavers & SAM
Written by Rory Canavan, SAM Charter
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