Enterprise Service Management is about applying a service-oriented business model to the way your organization works internally. It is an operational…
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Stephane Maes is the CTO and CPO of ESM (IFS assyst) at IFS. An innovator and disruptor, he pragmatically delivers on changing industries, creating new markets and products, or turning around and transforming portfolios. With more than 25 years of experience in the high-tech industry, Stephane has had a big impact on systems that everybody uses every day. Prior to IFS, he held executive positions at Micro Focus, AT&T Bell Laboratories, IBM, Oracle, Huawei, and Ericsson.
What is Enterprise Service Management (ESM)?
Re-Live SITS 2022 (The Service Desk and IT Support Show)
At long last, SITS (The Service Desk and IT Support Show) opened their doors for a great 2-day show.
Read More6 automation trends you need to know for 2022
2022 will be the year of hyperautomation—organizations using automation tech everywhere they can to shift routine workloads off people and…
Read MoreWhat is AITSM?
How to Make Omnichannel ITSM Work
If you start with the right approach and the right technology, it’s easy to create an efficient and effective omnichannel…
Read MoreService Desk Challenge: Increase IT Customer Satisfaction
This is article 6 in a series of 8. Read article 1 in the series here. The Challenge The service…
Read MoreHome Working: 5 Challenges your Service Desk is Facing…and How You Can Solve Them
Joiners, Movers and Leavers & SAM
Written by Rory Canavan, SAM Charter
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