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Sami Musleh

Pre-Sales Director ESM BU

Sami Musleh is the Pre-Sales Director at IFS’ ESM (IFS assyst) unit with an extensive background in ITSM, project management, and ITIL process development and implementation. With more than 10 years of experience, he’s adept at analyzing customer needs and custom-designing solutions that best fit customers’ business objectives and strategies.

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Articles By Sami Musleh

ITSM HACK #4: 7 deadly sins of IT Governance

ITSM HACK #4: 7 deadly sins of IT Governance

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Taming the challenges of facility management

Taming the challenges of facility management

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How ESM helps with Post Merger Integration (PMI)

How ESM helps with Post Merger Integration (PMI)

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The 7 Guiding Principles of ITIL 4

What’s new in ITIL 4?

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Multichannel vs Omnichannel Support: What's the Difference?

Multichannel vs Omnichannel Support: What’s the Difference?

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Why You Need an Omnichannel Service Desk

Why You Need an Omnichannel Service Desk

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Service Desk Challenges: Find, Keep, and Motivate Your Staff

Service Desk Challenges: Find, Keep, and Motivate Your Staff

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