Information technology permeates every aspect of the business, so leaving it unchecked can be detrimental to an organization’s success. This…
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Sami Musleh is the Pre-Sales Director at IFS’ ESM (IFS assyst) unit with an extensive background in ITSM, project management, and ITIL process development and implementation. With more than 10 years of experience, he’s adept at analyzing customer needs and custom-designing solutions that best fit customers’ business objectives and strategies.
ITSM HACK #4: 7 deadly sins of IT Governance
Taming the challenges of facility management
Facilities managers used to be the unsung heroes of an organization. But those days of anonymity are over. Facilities teams…
Read MoreHow ESM helps with Post Merger Integration (PMI)
Despite the Covid-19 pandemic, mergers and acquisitions are up. In the year leading up to June 30th, 2021, there were…
Read MoreWhat’s new in ITIL 4?
The first publication in the ITIL 4 update, the ITIL Foundation ITIL 4 Edition book, was released in February 2019…
Read MoreMultichannel vs Omnichannel Support: What’s the Difference?
What’s the difference between an omnichannel service desk and a multichannel service desk? “Omnichannel” and “multichannel” are often used interchangeably. But…
Read MoreWhy You Need an Omnichannel Service Desk
IT customers’ expectations are influenced by their consumer-life experiences. They expect a range of options for communicating with retailers, service…
Read MoreService Desk Challenges: Find, Keep, and Motivate Your Staff
This is article number 1 in a series of 8. The Challenge The quality of your IT customer experience mainly relies on the calibre…
Read MoreInfographic: The top 5 ITSM challenges for the next 12 months
Summer is the busiest time of the year for the ITSM industry, and we at Axios are no different. The…
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