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Sami Musleh

Pre-Sales Director ESM BU

Sami Musleh is the Pre-Sales Director at IFS’ ESM (IFS assyst) unit with an extensive background in ITSM, project management, and ITIL process development and implementation. With more than 10 years of experience, he’s adept at analyzing customer needs and custom-designing solutions that best fit customers’ business objectives and strategies.

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Articles By Sami Musleh

ITSM HACK #4: 7 deadly sins of IT Governance

ITSM HACK #4: 7 deadly sins of IT Governance

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Taming the challenges of facility management

Taming the challenges of facility management

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The 7 Guiding Principles of ITIL 4

What’s new in ITIL 4?

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Multichannel vs Omnichannel Support: What's the Difference?

Multichannel vs Omnichannel Support: What’s the Difference?

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Service Desk Challenges: Find, Keep, and Motivate Your Staff

Service Desk Challenges: Find, Keep, and Motivate Your Staff

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Infographic: The top 5 ITSM challenges for the next 12 months

Infographic: The top 5 ITSM challenges for the next 12 months

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