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Kirstie Lingel

Global Marketing Director, ESM

Kirstie Lingel is the Marketing Director of ESM (IFS assyst) at IFS, leading the marketing efforts of their outstanding ESM/ITSM solution. A versatile marketing pro, Kirstie has a knack for multifunctional marketing expertise and is adept at crafting innovative strategies to elevate brand identity, boost sales, and foster customer loyalty.

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Articles By Kirstie Lingel

The beginning of an end-to-end service industry

#ESM assyst + 1Enterprise Service Management

The beginning of an end-to-end service industry

Legacy vs Cloud ITSM: what’s the difference?

Cloud IT Service Management + 1ITSM

Legacy vs Cloud ITSM: what’s the difference?

Plan for a successful ITIL implementation

Enterprise Service Management ITIL + 1ITSM

Plan for a successful ITIL implementation

Building Trust With Every Moment of Service

Enterprise Service Management Hyperautomation + 2Hyperinnovation Innovation

Building Trust With Every Moment of Service

All you need to know about IFS assyst 11.4

#ESM Enterprise Service Management + 4Innovation IT Service Management ITSM Transformation

All you need to know about IFS assyst 11.4

ITOM ITSM + 2SAM SAM Charter

KPIs in SAM

What Does "Value" Really Mean?

Customer Satisfaction ITIL 4 + 2Service Value Chain value

What Does “Value” Really Mean?

How to implement Enterprise Service Management (ESM)

#ESM IT Maturity + 1Whitepaper

How to implement Enterprise Service Management (ESM)

How Advanced Service Desk Chatbots Work

AI AITSM + 6Artificial Intelligence Chatbot ITSM omnichannel service desk Virtual Agent

Virtual Agent vs AI Bot: What’s the Difference?

Unified IT management is the answer to a fragmented IT environment

automation integration + 2IT Service Management Unified IT

Unified IT management is the answer to a fragmented IT environment

The Key to Self-Service Support Adoption

Agile devops + 3ITIL 4 self-service service desk

The Key to Self-Service Support Adoption