We all know the importance of ITSM in enhancing service delivery and experience for both your internal and external customers….
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Kirstie Lingel is the Marketing Director of ESM (IFS assyst) at IFS, leading the marketing efforts of their outstanding ESM/ITSM solution. A versatile marketing pro, Kirstie has a knack for multifunctional marketing expertise and is adept at crafting innovative strategies to elevate brand identity, boost sales, and foster customer loyalty.
Legacy vs Cloud ITSM: what’s the difference?
Plan for a successful ITIL implementation
ITIL (Information Technology Infrastructure Library) is one of the most popular frameworks for ITSM and is a set of guidance…
Read MoreBuilding Trust With Every Moment of Service
Is your tech delivering moments of service that your customers love? Or is it silently destroying your brand reputation just…
Read MoreAll you need to know about IFS assyst 11.4
At IFS, we’re incredibly excited to be announcing the latest version of our popular enterprise service management (ESM) platform: IFS assyst. This…
Read MoreKPIs in SAM
What Does “Value” Really Mean?
“Value” is one of the most frequently used (and frequently misunderstood) words in business. Why? Because we all want it,…
Read MoreHow to implement Enterprise Service Management (ESM)
Rolling out service management best practices and tools across multiple internal support functions is a big task. Each service domain…
Read MoreVirtual Agent vs AI Bot: What’s the Difference?
Research from EMA shows 7% of IT people don’t make a distinction between Virtual Agents and AI bots—but there are…
Read MoreUnified IT management is the answer to a fragmented IT environment
IT environments are complex and fragmented There is no doubt that organizations today struggle with the complexity of their IT…
Read MoreThe Key to Self-Service Support Adoption
Winning at Self-Service Support Relies on Knowing What Users Really Want The #1 reason why self-service initiatives fail is lack…
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