Every IT team in the world has too much work to do—so the ability to prioritise properly is critical. So…
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As a Marcom Manager at IFS’ ESM (IFS assyst) unit, Hannah Mandapat is responsible for defining, refining, and delivering content to promote the IFS assyst brand. Hannah has over five years of experience in the technology space, having worked in various marketing roles involving copywriting, social media management, and email marketing. She has a demonstrated history of working in startups to growing companies, including Dext and Cezanne HR.
What next? How to Apply Mission-Based Prioritisation to IT
How to Launch a Service Desk Chatbot
Service Desk Chatbots are gaining traction in organizations that want the economies of scale that autonomous digital interaction can deliver….
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Great knowledge management doesn’t happen by accident. To succeed, knowledge must become a part of the way people work—by integrating…
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In software development, technical debt is the future cost of picking an easy solution now over a better one that…
Read More6 Ways Automation and AI are Transforming Service Desks
9 areas for service management improvement
Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs.[1]
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