The Forrester WaveTM: Enterprise Service Management, Q4 2021 evaluates the 15 most significant Enterprise Service Management (ESM) vendors across a…
Read More
As a Marcom Manager at IFS’ ESM (IFS assyst) unit, Hannah Mandapat is responsible for defining, refining, and delivering content to promote the IFS assyst brand. Hannah has over five years of experience in the technology space, having worked in various marketing roles involving copywriting, social media management, and email marketing. She has a demonstrated history of working in startups to growing companies, including Dext and Cezanne HR.
IFS assyst named a Leader in Enterprise Service Management
What next? How to Apply Mission-Based Prioritisation to IT
Every IT team in the world has too much work to do—so the ability to prioritise properly is critical. So…
Read MoreHow to Launch a Service Desk Chatbot
Service Desk Chatbots are gaining traction in organizations that want the economies of scale that autonomous digital interaction can deliver….
Read MoreKnowledge Management: Why Integrate Knowledge into Processes?
Great knowledge management doesn’t happen by accident. To succeed, knowledge must become a part of the way people work—by integrating…
Read MoreWhat is Procurement Debt? The pain you avoid when you make a great tech purchasing decision
In software development, technical debt is the future cost of picking an easy solution now over a better one that…
Read More6 Ways Automation and AI are Transforming Service Desks
9 areas for service management improvement
Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs.[1]
Read More
