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Craig Whytock

Solution Consulting Manager, IFS assyst

With over 16 years of IT Service Management experience, Craig Whytock is a Solution Consulting Manager for ESM (IFS assyst) at IFS, with a focus on helping organizations realize maximum value gains from ITSM/ITOM. With his wealth of knowledge in the ITSM space, Craig has worked closely with numerous clients to understand their most pressing challenges and propose the best solutions that align with their goals.

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Articles By Craig Whytock

How IFS assyst customers are leveraging ESM to gain an unfair advantage

Enterprise Service Management Hyperautomation + 2Hyperinnovation Innovation

How IFS assyst customers are leveraging ESM to gain an unfair advantage

How Omnichannel ITSM Improves Quality, Speed, and Cost

Chatbot Cost + 5Multichannel omnichannel self-service User Experience Velocity

How Omnichannel ITSM Improves Quality, Speed, and Cost

The Reality of Being a ServiceNow Customer is Falling Short of the Hype

Alternative to ServiceNow ITSM + 4ITSM Platform ServiceNow Technology Tools

The Reality of Being a ServiceNow Customer is Falling Short of the Hype

Improving IT Maturity: Moving from "Awareness to Committed"

IT Maturity

Improving IT Maturity: Moving from “Awareness to Committed”

Why Covid-19 is a 'perfect storm' for the service desk

COVID-19 Gartner + 2self-service service desk

Why Covid-19 is a “perfect storm” for the service desk

Is Peer IT Support Right for Your Organization? - staff

Service Catalog Video + 1Whitepaper

Service Catalog Implementation Challenges and How to Avoid Them