Enterprise Service Management is about applying a service-oriented business model to the way your organization works internally. It is an operational…
Read MoreWhat is Enterprise Service Management (ESM)?
How to implement Enterprise Service Management (ESM)
Rolling out service management best practices and tools across multiple internal support functions is a big task. Each service domain…
Read MoreService Catalog Implementation Challenges and How to Avoid Them
In my previous post on Service Catalogs, I outlined why having one is important and what elements should feature in a good one. …
Read MoreCivil Aviation MRO: A fast changing market needing agile solutions
Move forward and embrace further changes in the future – it’s all about agility. The civil aviation support industry is…
Read MoreERP in the Cloud: What do businesses want?
Today, most enterprise software runs on servers at a business’ premises. Of course a growing percentage of solutions like customer relationship management (CRM) or even enterprise resource planning (ERP) applications are delivered from the cloud. Sometimes they are even sold not through a perpetual license, but as as a subscription service or from the cloud.
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